Client Care Representative- Benjamin Franklin Plumbing

Benjamin Franklin Plumbing Wichita • Wichita, KS

4d • $15 - $18

About The Position

The Client Care Representative is the first point of contact for clients at a growing, multi-location plumbing service and repair company. The role answers incoming calls and schedules service appointments professionally and efficiently, and may also support technician dispatch for scheduled service and maintenance calls. The position reports directly to the General Manager.

Requirements

• High school diploma or equivalent.
• Excellent verbal communication and active listening skills.
• Strong organizational skills and attention to detail.
• Proficiency with Microsoft Office software.
• Experience with Customer Service Management (CSM) or scheduling software.
• Ability to multitask in a fast-paced, phone-based environment.

Nice To Haves

• Prior customer service experience.

Responsibilities

• Answer incoming client calls promptly, professionally, and with a warm, positive tone.
• Follow company call scripts and standards to provide a consistent client experience.
• Schedule service appointments accurately and efficiently while maintaining a high booking/closure rate.
• Assist with dispatching technicians to scheduled service and maintenance appointments as needed.
• Communicate clearly and professionally with clients and team members.
• Accurately document client information, appointment details, and service requests in the CRM/scheduling system.
• Follow up with clients as needed to confirm appointments or resolve scheduling issues.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED