Client Care Representative, Individual Insurance - Bilingual

Equitable • Waterloo, ON

6d • Hybrid

About The Position

At Equitable, we believe work should be a place where you feel supported, inspired, and empowered to grow. In our caring and collaborative environment, your curiosity is encouraged, your passion is recognized, and your contributions truly matter. Together, we create meaningful impact, for our clients, our communities, and each other. Our Client Care Representatives (Bilingual – French and English) are subject matter experts in all aspects of our Individual Life and Critical Illness products and can quickly answer questions over the phone and resolve different problems for our customers. We provide you with extensive training to ensure that you are equipped with the knowledge to assist and educate our clients with their varying needs. Our company culture is critical to our success, and we take it seriously. From the first day, you’ll see we’re different! In Orientation, you’ll learn all about the company and the ways we’re connecting with each other and the communities we serve. Join one of the region’s top employers and be part of something that truly makes a difference.

Requirements

• Fluency in both French and English is required, including the ability to speak, read, and write proficiently in both languages.
• Previous experience in a phone-based client care/service role is required.
• Superior interpersonal skills to manage relationships with internal and external clients.
• Excellent listening skills to facilitate positive outcomes with inquiries and irate callers.
• Ability to handle high stress levels in a fast-paced production environment.
• Excellent verbal and written communication skills.

Nice To Haves

• Previous experience in an insurance company, or a related medical field is an asset.

Responsibilities

• Act as brand ambassadors, providing excellent client service to internal and external clients (our clients, advisors, and our regional sales and service offices).
• Take ownership for effectively resolving life and critical illness insurance related inquiries using a thorough knowledge of the products and by demonstrating expertise and accountability.
• Handle incoming telephone calls and respond to email inquiries.
• Work closely with other departments to resolve inquiries and learn about their functions.

Benefits

• Career Growth: Regular learning sessions and development opportunities
• Total Rewards: Incentive pay, annual salary reviews, employer-paid benefits and pension matching
• Time Away: Competitive vacation plus one paid volunteer day each year
• Flexibility: Healthy work-life balance with employee wellness always top of mind, complemented by a “dress for your day” approach
• Competitive base pay
• Discretionary annual incentive award tied to business performance
• Wide range of competitive benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed