Client Care / Receptionist - 8 Week Contract
About The Position
Part of WSA group, HearCANADA's mission is to reframe the world of hearing care and set the highest standards in the world of hearing health. With 110+ clinics across Canada, our teams work collaboratively to provide exceptional, patient-centric care on our quest to deliver Wonderful Sound for All. Learn more about us by visiting our webpage. We are seeking a Client Care Coordinator to join our Client Care team! In this role, you will be responsible for administrative duties within the clinic, providing an exceptional client experience, and driving sales of our products and services. This is a fixed-term, full-time position based onsite at our Stouffville HearCANADA Clinic. Typical hours of work are Monday through Friday 8:30 am - 4:30 pm local time. This contract is to cover a leave for approximately 8 weeks with potential for extension or consideration for other roles in nearby clinics at the end of the term. Compensation for this role is $21 - $24 / hour + access to profit sharing bonus.
Requirements
- Experience in a customer-facing role - you bring 2+ years of experience working in sales, retail, a busy office, or a clinic environment and are comfortable interacting with customers
- Sales acumen - comfortability in recommending products and services to clients
- Customer-centric attitude - you are comfortable interacting with diverse client groups and networking within the community to position HearCANADA as the region's number one choice for hearing care services
- Team-player - you work well with others and appreciate what can be accomplished with support from colleagues
- Willingness to participate in some local travel - access to a car and a valid driver's license is strongly preferred as some travel will be expected within the assigned region (mileage paid) for community events and marketing initiatives
Responsibilities
- Provide an exceptional and individualized client experience for clients visiting and contacting the clinic
- Manage the clinic schedule by booking and rescheduling appointments; follow-up on missed appointments or with appointment reminders
- Making product and payment recommendations to enhance the client journey
- Support with maintaining physical and electronic records
- Perform basic hearing aid maintenance and product questions
- Participate in local events and marketing initiatives to support HearCANADA branding and networking within the local community
- Educate patients on billing and payment options; perform AR duties as assigned
Benefits
- access to profit sharing bonus
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
