Client Care Navigator-CCBHC Macari Operations

Child Center Residential Treatment Facility•Queens, NY

9d•Onsite

About The Position

At The Child Center of NY, we believe every child and family deserves access to compassionate, high-quality behavioral healthcare and the support needed to thrive. For more than 70 years, we have served children and families across New York City through innovative mental health, education, wellness, and social service programs. Today, our team supports more than 40,000 children and families annually through 50 locations and 100+ programs citywide. As the Client Care Navigator within the Certified Community Behavioral Health Clinic (CCBHC), you will serve as the primary point of contact for clients with mental health and/or substance use disorders, including those with complex or co-occurring conditions. This role combines outreach, screening, triage, and care coordination to ensure timely access to services, continuity of care, and improved outcomes by helping clients navigate treatment and overcome barriers. The Client Care Navigator supports access to the full continuum of CCBHC services, including crisis care, outpatient behavioral health treatment and community-based supports. Working closely with psychiatric providers, clinicians, support staff, administrators, and community partners, this role promotes seamless transitions, advocates for client needs, and ensures coordinated care from intake through ongoing treatment.

Requirements

Bachelor’s degree in Social Work, Psychology, Counseling, Public Health, or related field required
2–5 years in behavioral health, care coordination, case management, or similar role
Experience working with individuals with serious mental illness (SMI), substance use disorders, or co-occurring conditions preferred
Knowledge of behavioral health systems and CCBHC service model
Strong interpersonal, engagement, and motivational interviewing skills
Trauma-informed, culturally responsive care delivery
Ability to manage high-acuity, complex client needs
Strong organizational, documentation, and care coordination skills

Responsibilities

Serve as a primary point of contact for referral sources and individuals entering or receiving services within the CCBHC
Responsible for chart creation and Medicaid insurance verification
Conduct initial screenings and needs assessments, including identification of behavioral health, medical, and social determinants of health needs
Schedule initial appointments including initial evaluations, initial psychiatric evaluations as well as nurse appointments
Support access to care consistent with CCBHC access standards
Coordinate services across the CCBHC service array, including: Mental health and substance use treatment, Primary care coordination, Crisis services, Psychiatric evaluation and medication management
Facilitate referrals and warm handoffs to internal and external providers
Support care transitions (hospital discharge, detox, residential → outpatient)
Ensure clients are connected to community resources (housing, benefits, employment, legal, transportation)
Advocate for client access to appropriate behavioral health and social services
Educate clients and families on treatment options, recovery supports, and rights
Promote self-management, recovery, and resilience
Maintain accurate, timely documentation in Electronic Health Records (EHR)
Ensure compliance with HIPAA and 42 CFR Part 2 confidentiality standards
Work as part of a multidisciplinary team (clinicians, peers, nurses, prescribers, care managers)
Participate in care team meetings, case conferences, and discharge planning
Communicate changes in client status, risks, or barriers to appropriate team members