Client Care Navigator
About The Position
Vision Loss Rehabilitation Canada (VLRC) is a national health services organization dedicated to empowering people who are blind or partially sighted to live safely and independently. Our certified specialists provide client-centered rehabilitation, mobility training, and daily living skills programs that help clients build confidence and thrive. We work collaboratively with ophthalmologists, optometrists, and other health care professionals, offering essential care on a referral basis in homes, workplaces, and communities across the country. We value our employees as our greatest asset — and we’re committed to supporting their well-being, professional growth, and work-life balance.
Requirements
- An understanding of roles and linkages across primary care, community care and specialized geriatric services.
- Knowledge of client-centered philosophy related to interviewing, assessments, care planning and scheduling practices.
- Clinical expertise related to client centered interviewing, assessments, and scheduling practices.
- Experience in client assessments and care planning/coordination.
- Excellent communication skills(verbal and written).
- Strong interpersonal skills, including shared decision-making and facilitation.
- Ability to prioritize workload, manage competing tasks, problem-solving skills and resourcefulness
- Proficient in technology (e.g.: Microsoft office and case management and care coordination systems).
- Ability to work independently and within a team.
- Client service experience in the health and/or social service sectors
- Diploma in Social Services Work, Community Work, Mental Health
- Experience working with individuals with vision loss.
Nice To Haves
- Patient Navigation certificate would be an asset.
- Experience in cultural sensitivity and diversity would be an asset.
Responsibilities
- Schedule all VLR therapy appointments with primary service provider and specialized service provider
- Seek feedback on client satisfaction and take remedial action as required.
- Monitor and provide proactive follow-up for clients to ensure ongoing collaboration across services/providers.
- Identify opportunities for new or emerging care options to meet changing needs and to address service/support gaps.
- Ensures that all service-related activities provided are documented in the client health record following VLRC policies.
- Interacts with clients, their family, and caregivers to develop and identify vision related goals.
- Builds and maintains good working relationships with professionals in other agencies and community groups.
- Educates community partners about Vision Loss Rehabilitation Canada and its specialized services offered to people with vision loss.
- Participates in multi-disciplinary team meetings.
- Pro-actively facilitate linkages, communication, information exchange opportunities and coordination between clients and service providers in the health care system.
- Understanding of roles and linkages between the Primary and Specialized Service Provider with the Service Delivery Model.
- Builds and/or maintains partnerships through sharing of knowledge, treating confidential information appropriately following VLRC policies when dealing with partners and stakeholders.
- Experience in caseload management, medical documentation, and maintain electronic medical records
Benefits
- Comprehensive benefits, including health, vision, dental, corporate discounts, and an employee and family assistance program
- Flexible work arrangements, generous paid time off, and work-life balance initiatives
- Career development through training, mentorship, and advancement opportunities
- Inclusive work culture with supportive teams, employee recognition, a joy-in-work wellness program, and mental health supports
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
