Client Care Navigator

Vision Loss Rehabilitation Canada • Ottawa, ON

2d • Onsite

About The Position

Vision Loss Rehabilitation Canada (VLRC) is a national health services organization dedicated to empowering people who are blind or partially sighted to live safely and independently. Our certified specialists provide client-centered rehabilitation, mobility training, and daily living skills programs that help clients build confidence and thrive. We work collaboratively with ophthalmologists, optometrists, and other health care professionals, offering essential care on a referral basis in homes, workplaces, and communities across the country. We value our employees as our greatest asset — and we’re committed to supporting their well-being, professional growth, and work-life balance. The Client Care Navigator (CCN) will coordinate and integrate supports and services around the person living with vision loss. In this direct client service role, they will be the key contact or navigator for individuals after a vision loss diagnosis. The responsibilities include assessment, supporting the client to achieve their care plan goals, and strengthening the communication and linkages between VLR Staff and external community health care providers across the continuum of care. The CCN will strive to ensure that every person referred to VLR for service has timely access to VLR service information, connection to the healthcare system and appropriate supports when and where they need it to achieve the following outcomes: To provide individuals with vision loss, healthcare navigation to increase and enhance the healthcare system's capacity. To improve the client's experience and wellbeing. To enhance a client's capacity to remain independent for as long as possible.

Requirements

• 3 to 5 years client service experience in the health and/or social service sectors.
• Experience working directly with people living with vision loss.
• Experience and knowledge in management of chronic and complex health conditions.
• Knowledge of available community services/supports and clinical, social, and residential care options.
• An understanding of roles and linkages across primary care, community care and specialized geriatric services.
• Strong knowledge of client-centered philosophy.
• Knowledge of clinical expertise related to client centered, interviewing, assessments, and scheduling practices.
• Experienced in client assessments and care planning/coordination.
• Experience working in settings requiring inter-professional collaboration.
• Excellent communication (verbal and written).
• Exceptional interpersonal skills, including shared decision-making and facilitation.
• Ability to prioritize workload and manage competing tasks.
• Ability to take initiative and be resourceful.
• Excellent problem-solving skills.
• Proficient in technology (e.g.: Microsoft office and case management and care coordination systems).
• Demonstrated ability to work independently and within a team.
• Expertise and experience in cultural sensitivity and diversity

Nice To Haves

• Registered health professional designation an asset.
• Bachelor's degree in Social Work, Gerontology or other related health care discipline is an asset.
• 3 or more years’ experience working with individuals with vision loss.
• Direct lived experience is valued as an asset.

Responsibilities

• Schedule all VLR therapy appointments with primary service provider and specialized service provider
• Seek feedback on client satisfaction and take remedial action as required.
• Monitor and provide proactive follow-up for clients to ensure ongoing collaboration across services/providers.
• Identify opportunities for new or emerging care options to meet changing needs and to address service/support gaps.
• Ensures that all service-related activities provided are documented in the client health record following VLRC policies.
• Interacts with clients, their family, and caregivers to develop and identify vision related goals.
• Builds and maintains good working relationships with professionals in other agencies and community groups.
• Educates community partners about Vision Loss Rehabilitation Canada and its specialized services offered to people with vision loss.
• Participates in multi-disciplinary team meetings.
• Pro-actively facilitate linkages, communication, information exchange opportunities and coordination between clients and service providers in the health care system.
• Understanding of roles and linkages between the Primary and Specialized Service Provider with the Service Delivery Model.
• Builds and/or maintains partnerships through sharing of knowledge, treating confidential information appropriately following VLRC policies when dealing with partners and stakeholders.
• Experience in caseload management, medical documentation, and maintain electronic medical records

Benefits

• Comprehensive benefits for health, vision, dental, corporate discounts employee and family assistance program
• Flexible work arrangements, generous paid time off, and work-life balance initiatives
• Career development through training, mentorship, and advancement opportunities
• Inclusive work culture with supportive teams, employee recognition, joy in work wellness program, and mental health supports

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level