Client Care Monitor

Westhab, Inc•White Plains, NY

8h•$0 - $17•Onsite

About The Position

Westhab is seeking dedicated and motivated individuals to join its Security Department. The Client Care Monitor performs specialized assignments in a homeless shelter and apartment buildings, helping ensure the safety and security of clients, staff, property, and assigned equipment. The role also involves monitoring and interacting with clients, responding to crisis situations, maintaining documentation, and supporting reception and facility safety procedures.

Requirements

High school diploma or GED.
Prior security experience.
NYS 8 Security License.
Excellent written and verbal communication skills.
Ability to respond to crisis situations and follow instructions.
Ability to work flexible shifts, weekends, and overtime if necessary.

Responsibilities

Ensure the safety and security of clients, staff, and property in and around the facility.
Make hourly rounds throughout the facility, monitor surveillance cameras as assigned, and check all doors, including fire exits, hourly.
Interact with and monitor clients and client families; maintain good rapport and encourage compliance with facility policies and procedures.
Intervene to de-escalate potential crisis situations, domestic violence, and abuse, and document situations and interventions.
Complete logs, incident reports, and other required documentation.
Make calls to CPS as directed and complete follow-up reports.
Monitor front-desk traffic and handle the switchboard and reception area.
Carry out duties related to fire incidents and building evacuations when necessary, following fire procedures.
Ensure the safety and security of assigned equipment.
Perform other tasks as assigned.