Client Care Manager

Visiting Angels Greater Philadelphia • Chadds Ford Township, PA

6d • Onsite

About The Position

Visiting Angels is a non-medical private pay Senior home care company seeking a self driven, motivate, empathetic, detailed oriented, efficient, and friendly individual to join our team as Client Care Scheduling Manager! As Client Care Scheduling Manager, you will be responsible for creating and implementing the care schedules of our senior clients. Our Angel caregivers provide meaningful assistance for seniors in their home, and as Client Care Scheduling Manager, you will assign appropriate caregivers and monitor their success. A Successful Client Care Scheduling manager is some one who is usually a good puzzle solver, can handle stress with equanimity, and has an empathetic frame of mind to help people no matter what. You must be able to see situation from both the client and the caregiver perspectives and be able to come up with a solution without losing your mind!

Requirements

• Proficiency with Microsoft Office applications, scheduling systems, and other healthcare industry-related software
• Excellent communication skills and professionalism at all times
• Detail-oriented team player
• Ability to multitask, work under pressure and problem solve
• Strong commitment to client service excellence and ability to generate goodwill for Visiting Angels with our staff, client, their families, and referral sources
• Ability to remain flexible, resilient, calm and maintain a sense of humor in all situations.
• Ability to plan, organize, prioritize, delegate and accurately complete work activities within deadlines while managing interruptions.
• ALL APPLICANTS MUST BE ABLE TO PROVIDE PROOF OF VACCINATION.

Nice To Haves

• Associate Degree in a healthcare-related field and two years of supervisory experience in Senior homecare is preferred

Responsibilities

• Participate in initial and ongoing client and caregiver meetings.
• Staff cases matched by clients' needs, caregivers' skills, experience, availability and personality.
• Schedule, participate, and document home visits, collecting client feedback on caregiver performance of duties. Address problems, as required.
• Collaborate with Wellness Team Supervisor to review Plan of Care in accordance with client needs and wishes; support facilitation of updates as warranted
• Evaluate client and employee satisfaction to effectively resolve complaints and incidents
• Recognize and reward good job performance and promote caregiver recognition
• Escalate disciplinary action to Manager
• Maintain positive relationships with clients and referral sources
• Perform on-call evening and weekend duties, as directed
• Perform other functions as deemed appropriate by the management team

Benefits

• Competitive salary based on experience
• PTO
• Lucrative bonus structure (paid out quarterly)
• Healthcare benefit
• On-call pay

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree