Client Care Manager - Overnights and Weekends
BrightStar Care•Raleigh, NC
•Onsite
About The Position
The Client Care Manager is responsible for ensuring shift availability, managing callouts, and maintaining relationships with key accounts. This role requires excellent communication and decision-making skills, with a focus on client satisfaction and adherence to homecare regulations. The position operates during overnight and weekend hours.
Requirements
- Able to promptly manage and complete incomplete shifts.
- Capable of managing and filling callout shifts.
- Skilled in building and maintaining relationships with high-profile, private-pay, national accounts, and Bright Horizons cases.
- Maintain a professional demeanor.
- Excellent communication skills.
- Ability to handle conflicts and make sound decisions.
- Strong knowledge of homecare regulations and company policies.
Nice To Haves
- Valid CNA license preferred
Responsibilities
- Manage and complete incomplete shifts.
- Manage and fill callout shifts.
- Build and maintain relationships with high-profile, private-pay, national accounts, and Bright Horizons cases.
- Maintain a professional demeanor.
- Keep shifts available.
- Use systems to offer available shifts.
- Post upcoming shifts for clients promptly.
- Answer at least 85% of incoming calls.
- Return calls within 24 hours.
Benefits
- Paid hourly
- Two weeks PTO available
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
