Client Care Manager - Scheduling & Care Coordination

BrightStar Care • South Lyon, MI

20h • Onsite

About The Position

BrightStar Care of Ann Arbor is seeking a detail-oriented, adaptable Customer Care Manager / Scheduling Coordinator to join our team. This role is ideal for someone who thrives in a fast-paced office, enjoys problem-solving, and can confidently balance client care, staff scheduling, and daily office support. This position is on-site and not remote. Apply today to join a team that values support, professionalism, and quality care.

Requirements

• High school diploma required
• 3–5 years of professional experience in a fast-paced environment
• Strong organizational and customer service skills
• Ability to work independently and manage multiple priorities
• Proficient with Microsoft Office and workplace technology
• Positive attitude and strong problem-solving skills
• Clear Background check including motor vehicle check and full coverage auto insurance

Responsibilities

• Serve as a main point of contact for client and customer care
• Assist with service for 4 territories, ability to be flexible with scheduling and travel between locations
• Coordinate staff schedules and care coverage
• Build strong relationships with clients, staff, and vendors
• Assist with new client intake and service inquiries
• Support recruitment, onboarding, and training of field staff
• Help monitor employee education and compliance
• Assist with office procedures, performance goals, and care quality support
• Participation in on-call rotation for after hours and weekend scheduling/emergency needs (this is compensated in addition to regular salary)

Benefits

• Health insurance
• Paid time off
• Vision insurance
• 401(k)
• 401(k) matching
• Dental insurance
• Short-term/long-term disability
• Group life insurance
• Weekly pay with direct deposit

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED