Client Care Liaison

AccentCare, Inc. • New York, NY

7d • Onsite

About The Position

The Client Care Liaison will manage relationships with insurance payors and Long-term care plans, verify patient insurance eligibility, benefits, and coverage, and secure and track service authorizations for home care services. This role is responsible for resolving billing, claims, and reimbursement issues, staying informed of payor policies and regulatory requirements, and collaborating with internal teams to ensure uninterrupted patient care. The liaison will also monitor authorization and reimbursement activity for process improvements and support community outreach and health plan marketing activities.

Requirements

• High School or GED required
• Bi-Lingual English/Spanish Required

Nice To Haves

• Previous home health care or home care experience highly desirable

Responsibilities

• Manage relationships with insurance payors and Long-term care plans.
• Verify patient insurance eligibility, benefits, and coverage.
• Secure and track service authorizations for home care services.
• Resolve billing, claims, and reimbursement issues.
• Stay informed of payor policies and regulatory requirements.
• Collaborate with internal teams to ensure uninterrupted patient care.
• Monitor authorization and reimbursement activity for process improvements.
• Support community outreach and health plan marketing activities.

Benefits

• Medical, dental and vision coverage
• Paid time off and paid holidays
• Professional development opportunities
• Company-matching 401(k)
• Flexible spending and health savings accounts
• Wellness offers such as an employee assistance program, pet insurance and access to Calm, a meditation, sleep and relaxation app
• Programs to celebrate achievements, milestones and fellow employees
• Company store credit for your first AccentCare branded scrubs for patient-facing employees

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED