Client Care Coordinator
About The Position
Packanack Animal Hospital is looking for an experienced, full time Client Care Coordinator to add to our talented team in Wayne, NJ. We are an established, state-of-the-art practice with a dynamic, rewarding culture and a focus on employee wellness. The Client Care Coordinator is the first and last point of contact for our clients, our adorable patients, and is the face of the practice. You will work closely with our dedicated clinical staff and be a capable ambassador for the organization, to the public, our clients, and to the professional community. We are passionate about animals, their welfare, and about people and their welfare. Our environment if one of kindness, respect and a healthy work/life balance in service to our commitment to a positive culture.
Requirements
- 1 year or more of veterinary experience in a client facing role preferred - Other client facing experience considered
- Highly evolved written/verbal communication and organizational skills
- Comfort working around all types of animals, primarily cats and dogs
- Exceptional organizational skills with a keen eye for detail
- The ability to adapt and work well in a busy environment
- A passion for animals
Responsibilities
- Welcome clients and patients with warmth and professionalism, ensuring every question is answered clearly and with care.
- Collaborate closely with the veterinary team to support patient care and keep communication flowing smoothly.
- Accurately document all client interactions and communications.
- Keep shared spaces clean, organized, and inviting for clients and staff.
- Guide clients through intake and discharge, making the process seamless and supportive.
- Handle a variety of administrative tasks with efficiency and attention to detail.
- Manage multiple phone lines with poise, ensuring timely and helpful responses.
- Prepare and dispense medications under the direction of a doctor.
- Oversee the appointment schedule to keep the day running smoothly.
- Process payments for services with accuracy and courtesy.
Benefits
- Comprehensive medical, dental and vision coverage
- FSA/HSA
- 120 hours of PTO per year
- 401(k) with a company match
- Paid Parental Leave
- Scrub Allowance
- Elective benefits through MetLife
- Employee pet discounts
- Discounted pet insurance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
