Client Care Coordinator - Comfort Keepers

Lubbock • San Angelo, TX

11h • Hybrid

About The Position

Comfort Keepers is seeking a dedicated, experienced Client Care Coordinator for our San Angelo office. At Comfort Keepers, we provide uplifting in-home care for seniors and older adults who require a helping hand, a supportive companion, and day-to-day assistance in their home. The CCC is responsible for providing engaged, extraordinary service to Seniors in the San Angelo area, while achieving consistent growth for the office. As a Client Care Coordinator, you will work with our network of caring professionals to deliver one-on-one care that enhances the quality of life for our clients while delivering on our promise to Elevate the Human Spirit.

Requirements

• Candidates must demonstrate initiative. This includes being proactive in problem-solving, taking ownership of tasks, and showing a willingness to learn and adapt to changing situations.
• Ability to manage multiple tasks, prioritize responsibilities, meet deadlines, maintain attention to detail, demonstrate strong organizational skills, and switch between activities efficiently without compromising quality or accuracy.
• Minimum of high school diploma or GED.
• Minimum of 2 years of related experience.
• Strong computer literacy, including proficiency in Microsoft 365 Word, Excel, and PowerPoint, DocuSign.
• Demonstrated leadership skills and outstanding people management skills.
• Attention to detail
• Strong relationship-building skills with people from diverse and varied backgrounds and education levels.
• Exceptional customer service skills and written / verbal communication.
• A reliable vehicle and valid driver’s license with the ability to pass a background check (including motor vehicle records check).
• Ability to manage personal stress and consistently present a positive, professional image

Nice To Haves

• RN or LVN

Responsibilities

• Managing the client experience from referral to continuity of care.
• Developing and maintaining relationships with referral sources such as assisted/independent living facilities, hospice providers, geriatric care managers, medical specialists and other senior-related referral sources.
• Interacting with prospective clients by taking referral calls, educating prospective clients on our services, and scheduling in-home visits.
• Managing the uninterrupted care of the client through the organization of family resources and other methods, such as community providers, insurance companies, case managers and other third-party payors.
• Working directly with the Scheduler to ensure that client shifts and hours are matched with caregiver qualifications to ensure a platinum experience for our clients.
• Participates in on-call rotation as assigned
• Other duties as assigned

Benefits

• Medical & Vision benefits
• PTO
• Mileage Reimbursement
• Direct Deposit
• Quarterly Bonuses
• Free employee perks program with free classes and discounted pricing with thousands of merchants

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED