Care Coordinator (Private Duty)

CorsoCare • Ypsilanti, MI

2d • Hybrid

About The Position

The Client Care Coordinator is responsible for the overall client experience as well as direct supervision of staff, including maintaining schedules and developing staff skills through training. This role involves overseeing and managing ongoing reports within the scheduling software, supporting Accounts Receivable follow-up, and creating, maintaining, and managing staff schedules. The coordinator is also responsible for maintaining training records, ensuring new hires complete required training, evaluating staff, and making hiring or termination recommendations. Additionally, they identify and recommend levels of care and ancillary services, manage expenses, contribute to leadership meetings by running data reports and analyzing results, travel for client evaluations and care conferences, develop client care plans, assist with personal care coverage, and participate in the on-call rotation.

Requirements

• 2-5 Years of leadership experience in a healthcare environment
• Experience with leading staff/client scheduling
• Proficiency with technology such as AlayaCare, Microsoft Office, and Vonage (preferred)
• Strong attention to detail
• Reliable transportation
• Demonstrate ability to develop caring relationships with direct reports
• Teach, coach, and mentor, optimizing the team toward a goal or vision
• Consistently deliver on commitments; maintain confidence and humility
• Create an environment where employees can be their best version
• Make decisions based on analysis, wisdom, experience, good judgment, and creative problem-solving; use curiosity and logic to solve difficult problems effectively
• Easily gain trust and support of peers; act as a team player
• Communicate in a respectful and professional manner with clients, families, co-workers, direct reports, and leadership staff

Nice To Haves

• Proficiency with technology such as AlayaCare, Microsoft Office, and Vonage

Responsibilities

• Demonstrate and model company culture and values – safety, common beliefs, and a culture of feedback
• Maintain appropriate records for new and existing staff
• Facilitate New Employee Orientation as needed
• Oversee and assist in Payroll Administration by accurately approving and processing bi-weekly payroll for all staff within the assigned region
• Oversee and manage ongoing reports within the scheduling software
• Support A/R follow-up
• Oversee Schedule/Staffing: create, maintain, and manage staff schedules utilizing scheduling software
• Maintain all appropriate records of training for new and existing staff; ensure all new hires enroll in Relias, receive their learning plans, and complete all State regulatory training by mandatory deadlines
• Ensure monthly check-ins with all staff are completed
• Evaluate staff and make hiring or termination recommendations; manage and motivate staff to provide quality service
• Identify and recommend levels of care and ancillary services as needed
• Drive revenue opportunities
• Manage expenses
• Contribute to leadership meetings by running recurring data reports and analyzing results to inform operational strategies and improve business outcomes for the assigned region
• Travel as needed to complete client evaluations and/or care conferences
• Develop and maintain client care plans
• Assist with coverage for personal care in private homes
• Participate in on-call rotation
• Perform additional duties as assigned

Benefits

• health
• dental
• vision
• 401(k)
• income protection
• extraordinary work-life benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed