Client Care Coordinator (Part-Time)

Amplifon • Lethbridge, AB

7d • CA$19 - CA$24 • Onsite

About The Position

We are seeking a Part-Time Client Care Coordinator who is ready to join an organization that combines passion and performance to shape a better world. As a Global Top Employer 2026, Amplifon is a place where your expertise improves lives and accelerates your career. In this role, you will manage the customer intake process, support clinical screenings, and drive store performance through effective schedule management. Reporting to the Senior Area Manager, you will act as the first point of contact for our customers, helping them rediscover all the emotions of sound. This is a part-time, permanent role working onsite in our Lethbridge, AB clinic approximately 3 days per week for an average of 24 hours per week, with potential to grow to FT in the future.

Requirements

• High school diploma or equivalent.
• 2+ years of administrative experience, preferably in a medical setting.
• 2+ years of experience in a front desk or reception capacity.

Nice To Haves

• 2+ years of appointment management experience.
• Previous experience working within a healthcare setting.
• Adaptable, detail-oriented, and self-motivated to help achieve revenue goals.
• Proficiency in Microsoft Office and Windows.

Responsibilities

• Manage the customer intake process and set appointment expectations to deliver a high-quality experience.
• Coordinate, screen, and confirm appointments via phone and in-person engagement.
• Support the Hearing Care Professional with hearing screenings and routine hearing aid repairs or troubleshooting.
• Monitor inventory, assist with billing and invoicing, and manage walk-in inquiries.
• Maintain the customer database to ensure data accuracy and compliance with healthcare privacy standards.
• Drive appointments and store performance through proactive outbound calling to potential and existing customers.
• Partner with the clinical team to engage in marketing efforts, office promotions, and social media initiatives.
• Prepare customer appointments and engage in the sale of hearing aid accessories.

Benefits

• Extended Medical, Dental, and Vision Benefits
• RRSP and DPSP with company match
• Health Spending Account
• Life Insurance
• Annual reimbursement of membership dues/registration
• Generous vacation
• Paid holidays
• Volunteer time off
• Access to our Employee Assistance Program (EAP)
• Access to Ampli-Academy, LinkedIn Learning, Coursera
• Team training
• Tuition reimbursement

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED