Client Care Coordinator – Veterinary Urgent Care | Durham, NC (Part-Time)

Truss Vet•Durham, NC

23h•Onsite

About The Position

Imagine you’re being invited to join a team of trailblazers shaping the future of veterinary care. Picture a dynamic, fast-growing organization where innovation and compassion are at the core of everything we do. That’s Truss Vet. In just a few short years, we’ve gone from an idea to a thriving veterinary urgent care platform, and we’re not stopping anytime soon. With four successful clinics and a fifth on the horizon, we’re redefining how pets and their people experience care. At Truss Vet, we’re on a mission to elevate the human-animal bond by removing barriers to compassionate, high-quality veterinary care. Our urgent care clinics are tailored to pets with non-life-threatening issues that don’t belong in the ER but can’t wait for a regular vet visit. Think of us as the sweet spot between general practice and emergency care, a place where we deliver exceptional medical outcomes while ensuring a better quality of life for our team. As a Client Care Coordinator (CCC), you will wear many hats. You may toggle between our Command Center where you will juggle communications and administrative tasks (e.g. teletriage, web chat, emails, medical record) or our Welcome Kiosk where you are responsible for one of the most important tasks at Truss Vet: creating a positive first impression. Whether a client is walking through our doors for the first time or connecting by phone, they experience a “magic moment” from that first interaction that sets the trajectory for the entirety of their clinical experience. Your job is to make it exceptional. This means greeting and answering questions with enthusiasm and empathy, adding clients to the waitlist, finding ways to help pet owners even if the conversation doesn’t translate to a clinic visit, and ensuring our queue management software is kept organized and accurate so the workday flows smoothly for the clinical team. You will play an integral role in making us one of the best clinics and best places to work on the planet. No pressure! :)

Requirements

Ability to immediately connect with people and make them feel cared for through a trusting, professional, and empathetic demeanor.
Growth mindset; continuous learning and seeking ways to advance oneself, career, and team.
Desire to work for a company with a big vision and ambitious growth plans.
Passion to make a difference, have an impact, and change the future of animal healthcare.
Ability to work in teams and relate to people of all types; avoid drama, gossip, and workplace politics.
Willingness to "get your hands dirty"; no task is beneath you.
Provide energy to others; generally a happy, positive, optimistic person.
Trustworthy, reliable, and eligible for employment in the state of NC.
Personal values overlap with company core values.

Responsibilities

Juggle communications and administrative tasks in the Command Center (e.g., teletriage, web chat, emails, medical records).
Create a positive first impression at the Welcome Kiosk.
Greet and answer client questions with enthusiasm and empathy.
Add clients to the waitlist.
Find ways to help pet owners even if the conversation doesn’t translate to a clinic visit.
Ensure queue management software is kept organized and accurate for a smooth workday.