Client Care Coordinator & Scheduling Specialist

Easter Seals Florida Inc•Daytona Beach, FL

9h•Onsite

About The Position

The Front Desk & Scheduling Specialist plays a key role as the first point of contact for families, delivering friendly customer service and administrative support. This position guides families through check-in and scheduling, manages EHR documentation, and coordinates therapy appointments to ensure smooth, efficient operations. At Easterseals Florida, we are committed to creating opportunities, strengthening communities, and making a meaningful difference every day.

Requirements

High School diploma or equivalent (required)
Outstanding interpersonal and customer service skills
Strong phone and communication skills (verbal and written)
Excellent organizational skills and ability to prioritize tasks
Positive attitude and commitment to working with individuals with disabilities
Ability to maintain confidentiality and professionalism at all times
Demonstrates flexibility, teamwork, and a collaborative mindset
High level of integrity, discretion, and sound judgment
Valid Florida driver’s license and proof of current automobile insurance

Nice To Haves

Customer service and scheduling experience (preferred)
At least one year of office or administrative experience (preferred)

Responsibilities

Welcome clients and manage front desk check-in, ensuring accurate EHR documentation
Answer and route incoming calls professionally
Schedule therapy evaluations and ongoing appointments across OT/PT/ST services
Coordinate schedule changes, cancellations, and makeup sessions
Communicate with families, therapists, and staff regarding appointments and updates
Monitor attendance, follow up on no-shows, and reinforce attendance policies
Maintain accurate client records, demographics, and schedules in the EHR system
Process co-pays, confirm appointments, and notify clinicians of arrivals
Assist with discharge coordination and documentation
Support daily office operations, including opening/closing and maintaining a clean, safe environment
Provide backup administrative and medical records support as needed