Client Care Concierge

Ethos Veterinary Health•Lawrence, MA

3d•$21 - $23•Onsite

About The Position

Bulger Veterinary Hospital in Lawrence, MA, is looking for a dedicated and enthusiastic individual to join our team as a full-time Client Concierge within our General Practice department. At Bulger, we pride ourselves on providing comprehensive care, including General Practice, 24-hour Emergency Services, and Specialty Medicine. As a Client Concierge, you'll play a crucial role in ensuring that every pet owner's experience is exceptional throughout their process. Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence.

Requirements

Demonstrated track record of excellence in client service and a genuine passion for creating memorable experiences.
Extraordinary ability to articulate ideas clearly, foster meaningful connections, and navigate intricate scenarios effortlessly.
Innate talent for organizational brilliance, where every detail finds its perfect place, and efficiency becomes second nature.
Ability to foster a warm atmosphere will not only make clients feel comfortable but will also contribute to a memorable and positive experience for both clients and their cherished pets.
Unparalleled interpersonal finesse, someone who not only excels at developing relationships but truly masters the art of maintaining positive working connections.
Fluent English skills (speaking & reading) are required for the role.

Nice To Haves

Thrived as a veterinary receptionist, medical secretary, or customer service representative.
Specialized Insight: If you've been a veterinary receptionist, you already understand the unique dynamics of the veterinary world, making you a valuable asset from day one.
Medical Secretary Expertise: Your background as a medical secretary brings a level of precision and attention to detail that is crucial in ensuring accurate documentation and smooth processes.
Customer Service Excellence: If you've excelled in customer service, you know the importance of building positive relationships. Your ability to provide outstanding service aligns seamlessly with our commitment to delivering an exceptional client experience.

Responsibilities

Assist with financial processing and address any general questions during the visit.
Ensure a smooth check-out process by preparing and reviewing documents and medical records accurately.
Admit and discharge pets, schedule follow-ups, and maintain client/pet records in accordance with Ethos and legal requirements.
Act as the primary coordinator between departments for a seamless interdepartmental visit.
Keep clients informed of the pet's progress, treatment, changes in cost, and next steps.