Client Care Agent
About The Position
Collette is seeking Client Care Agents to join its Client Care Team in a remote role. The Client Care Agent serves Collette customers through inbound and outbound telephone contact, supporting the sales team and product line within the Retail division of the Client Care Center. The role focuses on executing the booking process consistently and accurately while maintaining professional, friendly interactions with direct consumers, travel agents, and group leaders. The position suits someone who wants to contribute to a growing team in a dynamic travel industry and can provide exceptional customer service, including during night and weekend work.
Requirements
- Strong attention to detail and the ability to organize and prioritize day-to-day activities in a fast-paced environment.
- Strong computer skills.
- Ability to handle customers with continuous professionalism.
- Ability to work effectively with all team members.
- A mindset of curiosity and continuous learning, including exploring and leveraging AI and emerging technologies to improve processes, elevate content, and drive efficiency.
- Ability to work nights and weekends.
- Exceptional customer service skills.
Nice To Haves
- Call center and/or travel industry experience.
- Working knowledge of Microsoft Excel, Outlook, and Word.
- Some higher education; a degree is not required.
Responsibilities
- Answer inbound calls and route them to the correct team within the company.
- Educate customers about Collette’s product offerings and the advantages of traveling with Collette.
- Build and confirm tour packages in the internal reservation system.
- Explain offers and upgrades available across tour components.
- Review and complete Retail booking notations requiring action by the Client Care Center, including tour changes, flight schedule changes, rebooking components, information requests, and follow-up notes entered by other Client Care Center team members.
- Meet and exceed qualitative and quantitative performance goals and standards.
Benefits
- Medical, dental, and vision coverage.
- Peloton One Membership.
- Generous paid time off.
- Paid holidays.
- Birthday time off.
- Paid volunteer hours.
- 401(k) with company match.
- Paid parental leave.
- Paid bereavement leave.
- Employee Assistance Program access.
- Tuition reimbursement.
- Travel discounts and incentives.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
