Client Care Agent
About The Position
Collette is currently seeking Client Care Agents to join our Client Care Team. This is a remote role. About Collette: Let Us Show You the World There has never been a better time to be in the travel industry. See the world, connect with others, and experience the immersive benefits of one of the trendiest industries when you join the Collette team! As the longest-running tour operator in North America, our family-owned business leads the industry in innovation and expertise. Collette’s passionate team works hard to fulfill travel dreams and is always looking for talent that will help to shape the company’s future. Being part of the Collette team means having a willingness to grow, a desire to learn and ask questions, and a zest for seeing the world. From giving back to local communities to creating incredible experiences for a world of travelers and being part of a value-oriented team that cares for one another – Collette is all about the people. So, what are you waiting for? Your journey starts here.
Requirements
- Strong attention to detail with an ability to organize and prioritize day-to-day activities in a fast-paced environment is required
- Strong computer skills are necessary, and a working knowledge of Microsoft Excel, Outlook and Word is ideal
- Ability to handle customers with a high level of continuous professionalism
- Ability to work effectively with all members of the team
- Embraces a mindset of curiosity and continuous learning, actively exploring and leveraging AI and other emerging technologies to improve processes, elevate content, and drive efficiency across the organization.
- Exceptional customer service skills and the ability to work nights and weekends is a must.
Nice To Haves
- Call Center and/or travel industry experience is a plus
- Some higher education preferred, but not necessary.
Responsibilities
- Answer inbound calls and route to the correct team within the company
- Educate customers on our product offerings and the advantages of travelling with Collette
- Build and confirm tour packages within our internal reservation system
- Effectively explain offers and upgrades available across all tour components
- Review and complete Retail booking notations which require action by the Client Care Center. This includes but is not limited to; tour changes, flight schedule changes, re-booking components, requests for additional information, & follow up notes entered by other members of the Client Care Center team
- Perform to and exceed qualitative and quantitative performance goals and standards
Benefits
- Medical, Dental, and Vision coverage
- Peloton One Membership
- Generous PTO
- Paid holidays
- Your birthday off
- Paid hours to give back to causes you care about
- 401(k) with company match
- Paid parental leave
- Paid bereavement leave
- Access to our Employee Assistance Program
- Tuition reimbursement
- Exclusive travel discounts, incentives and more!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
