Client Business Manager

De La Cruz•San Juan, PR

4d•Onsite

About The Position

DLC Group is a leading independent marketing firm, established in 1985, specializing in creative brand experiences. We develop effective and creative business solutions for our clients. We build on the core pillars of Brand Equity, Culture Intelligence and Audience Segmentation, to design meaningful omni channel creative experiences, led by data, enabled by technology. We do this by leveraging marketing programs that deliver creative excellence and business growth. Who we are: We are a team of multicultural creators, innovators, technologists and curious professionals that are changing the way business is done. With HQ’s in San Juan, PR and offices in Miami and Colombia, we are focused on combining our understanding of the power of creativity, media insights, data analysis and public relations influence to deliver tailored solutions that produce measurable business results for our clients.

Requirements

Excellent written and verbal communication in English and Spanish
Presentation/ Selling Skills
Excellent computer skills
Multitasking and proven critical thinking skills
Strong passion for and knowledge of technology and digital marketing

Nice To Haves

Bachelor’s Degree in Marketing, Advertising, Communication, or related subject
3-5 year’s experience as a Account Executive or 4 to 6 years of project coordination or related experience, or a minimum of two to four years of product development and/or brand/project management experience.

Responsibilities

Responsible for the servicing and profitability of one or more agency accounts and to plan the clients’ short and long-term marketing strategies, as well as taking responsibility for “bottom-line” accountability.
Maintain contact with all levels of management within the assigned clients, particularly Middle Management.
Provides solutions or services to his/her employer and employer affiliates and subsidiaries (“Company”).
Responsible for the creative team to develop business ideas solutions for our clients.
Responsible for developing creative award-winning ideas at local and international festivals.
Responsible for handling the majority of issues related to the selected client(s) and to inform immediate agency executives of any serious issues needing escalation, and be able to recognize additional opportunities within the account to expand the business.
Assumes primary lead for the client upon acceptance of proposal
Maintains and manages existing business opportunities with existing clients
Assists with the development of client agendas and slide presentations
Reviews and forwards status/contact reports to clients after each client contact
Provides direction to the support team on all aspects of project management to ensure client expectations are met or exceeded
Manages projects by utilizing approved internal project briefs, proposal templates, and budget tools
Collaborates with the internal team on the overall project plan, objectives, milestones, and deliverables
Functions as the internal team leader by ensuring that all members of the team work together smoothly and effectively
Manages, mentors, personnel at the Jr. Client Business Manager and Client Business Manager levels
Conducts performance reviews, prepares development plans, and sets goal for direct reports
Successfully focus the efforts of agency personnel so that projects are completed as proposed – on time, within budget and with a minimum of disruption to daily activity of client or agency.
Proactively develop additional ideas, not included in Client’s plan that will generate additional revenues for the agency
Employ a range of thinking and decision-making skills – “what if”, “critical” and “judicious” approaches to client issues and initiatives.
Is essentially the lead project manager on client projects and must demonstrate an ability to organize workload and workflow.
Must consistently utilize agency tools and processes to manage projects to an on-time and on-budget completion and to support the information needs of agency management.
Responsible for maintaining the professional and technical knowledge required to perform the duties
Responsible to comply with all Company’s policies as describe in the Employee Manual
Responsible for hiring, orient and train, assign work, keeping written records of performance problems, address performance problems through corrective action and/or dismissal, evaluate performance by completing a written annual appraisal, approving time records and requests for time off.
Additional responsibilities include: developing assigned staff, mentoring, motivating your assigned staff, individually and as a group; understanding and supporting diversity; and establishing an effective work team.
Develops and implements projects and programs to standardize efforts; improve processes; and reduce, avoid, or contain costs.