Client & Business Manager II

Bank of America • New York, NY

3d • $124,500 - $172,200 • Onsite

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Requirements

• Minimum of 5 years’ experience in financial services.
• Private Bank experience required.
• Well versed in Private Bank capabilities and solutions, industry service practices and trends, online/mobile environment.
• Thorough knowledge of Private Bank/fiduciary client and risk/oversight functions and products.
• Understanding of business strategy.
• Experience managing a team provides inspection, coaching and feedback to motivate, differentiate and improve performance.
• Synthesizes information effectively to create compelling presentations/documents (strong PowerPoint and Excel capabilities).
• Communicates clearly and concisely, both verbally and in writing.
• Collaborate effectively with peers and partners.
• Strong skill set in negotiation, influencing and conflict management.
• Ability to build team culture; is collaborative and inclusive.
• Ability to function in a high-paced environment.
• Multi-tasking skills.
• High School Diploma / GED / Secondary School or equivalent.

Nice To Haves

• BS/BA degree in Business, Finance or Economics desired.
• 10 years Private Bank experience or strong operations management experience.
• Business Acumen and strong decision making skills (when to escalate and when to solve within designated approval authority).
• Business Operations Management.
• Coaching.
• Customer and Client Focus.
• Reporting (Excel Skills).
• Attention to Detail.
• Business Process Analysis.
• Customer Service Management.
• Talent Development.
• Drives Engagement.
• Issue Management.
• Process Management.
• Risk Management.

Responsibilities

• Developing, leading, implementing and monitoring all operational tasks and responsibilities for a large Private Bank team.
• Working daily with Private Bank Associates (PBA) to ensure client requests are met accurately, timely and within the Bank’s operational risk and compliance framework.
• Executing at-risk and client retention process.
• Driving the client experience including ownership of client issues, client satisfaction and delivery of Private Bank full capabilities.
• Working with key partners to mitigate fraud and service risk.
• Driving understanding & adherence to policy & procedures.
• Proactive identification and resolution of issues.
• Managing client compliant process.
• Owning key oversight functions such as KYC’s, Money Movement, account opening.
• Establishing routines through a calendar to anticipate, identify, track and complete material deadlines/transactions – set business partner expectations and follow-up until completed and verify completion (systems or otherwise).
• Ongoing communication and meeting cadence with the client service team to include investment management portfolio review process and meetings.
• Preparing and presenting all escalations – CEC, Pricing Exceptions and Rep Risk Committees.
• Preparing, managing/updating and retaining all briefing memos.
• Developing a list and relationship with key partners both within the PB and across the Bank.
• Building and maintaining a process to verify loan booking/account openings are accurate (address, pricing, coding).
• Reviewing revenue reports to ensure capture of all new and modified business.
• Improving the tracker for lost business.
• Conducting book reviews and providing succinct output and recommendations to the Private Client Advisor.
• Managing CEW/Material Interactions/Online client usage (name).
• Understanding and adhering to policy & procedures.
• Proactive identification and resolution of client driven issues across the PB and the Bank more broadly.
• Managing client complaint process.
• Working with key partners to mitigate fraud and service risk.
• Managing DACA process with PBAs.
• Serving as facilitator on behalf of DETC for clients when they do not have direct client contact.
• Coordinating broader team and partner readiness to ensure appropriate client coverage at all times.

Benefits

• Access to paid time off
• Resources and support to our employees
• Discretionary incentive eligible
• Annual discretionary award based on individual performance, line of business performance, and overall company success.
• Industry-leading benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED