Client Business Analyst

Fiserv • Omaha, NE

2d • Remote

About The Position

As a successful Client Business Analyst, you will ensure that Fiserv delivers on its commitments to our financial institution partners. You will serve a meaningful role in driving client satisfaction in partnership with stakeholders across the organization.

Requirements

• Bachelor's degree in business, operations or a related field
• 3 to 5 years of experience in business and IT program and project management
• Shown success in effectively driving delivery
• Working understanding of business financial practices and accounting
• Exceptional communication and presentation abilities to interact at all levels of the clients from C-level to technical and operational levels
• Solid thought leadership and the ability to influence others through collaborative efforts
• An ability to quickly establish credibility and rapport with a broad set of constituencies
• Must currently possess valid and unrestricted U.S. work authorization to be considered for this role.
• Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.
• This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Massachusetts, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island, Vermont, Virginia, Maine or Washington.

Nice To Haves

• Operational consulting experience is valuable
• Knowledge of FD system, (PCF, ACS, Letters, DQ, Rules)
• Experience with Waterfall and Agile Development methodologies

Responsibilities

• Execute client delivery and service processes to support client initiatives
• Support voice of the customer feedback for end-to-end client satisfaction and engagement
• Understand the client business requirements with the desired business outcomes and implements solutions
• Support the compilation of project requirements – Identify, research, analyze and write client business requirements
• Understand client products including usage and functions
• Execute completion and approval of testing, user documentation and blended learning plans with support
• Ensure business and system development methodologies are followed and continuously improved

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level