Client Benefits Associate (Part-time)

Outreach Development Corp.•Town of Newfane, NY

12d•$20 - $23•Onsite

About The Position

The Client Benefits Associate (CBA) will be responsible for accurately collecting and tracking client financial information, participation in Medicaid benefits and/or other insurance, and ensuring the agency maximizes third-party revenue through a realistic fee structure based on the client's ability to pay. This is a part-time position.

Requirements

Minimum High School Diploma/GED.
Strong organizational skills with the ability to multi-task to ensure all administrative functions are completed in a timely manner.
Computer literate.

Responsibilities

Ensure all appropriate insurance, Medicaid, and financial information is collected from each client or their parent/guardian.
Review financial materials, complete the financial section of the client's chart, and set fees based on income and ability to pay for self-pay clients.
Contact clients to clarify financial data and arrange meetings if necessary.
Monitor clients with Medicaid-pending status to ensure application follow-through and update Medicaid status information.
Meet with clients with outstanding balances to ensure payment collection.
Document all client activity, payments, insurance, and Medicaid information in the client's chart and/or the agency's billing system.
Collaborate with agency insurance specialists on insurance-related matters like denials or authorizations.
Send monthly invoices to clients with outstanding balances.
Post payments received via mail or credit card to client accounts.
Organize office flow efficiently.
Handle telephone intakes, schedule, reschedule, and confirm appointments.
Type correspondence, reports, and memos, including proofreading and editing.
Record and type minutes from meetings, then copy and distribute them.
Collect house bills, verify signatures, make copies for the unit file, and send originals to accounting.
Collect staff timesheets, fax them to bookkeeping, and send originals to accounting.
Establish and maintain an efficient filing system for all correspondence and information for Outreach staff.
Utilize the word processing system to facilitate workflow and assist other staff.
Maintain inventory of supplies and reorder as needed; request service maintenance for office equipment.
Compile information and prepare stats census for monthly OASAS reports, making corrections as requested.
Maintain and update the client database by entering discharge forms and working with MIS for accuracy.
Monitor petty cash balance and prepare check requests.
Distribute all incoming mail.
Record dates and requirements for tours, speaking engagements, and open houses.
Prepare Public Assistance applications for HRA within 48 hours of client admission.
Remove clients from Public Assistance cases within 48 hours of discharge.
Return client PNA money to HRA in a timely manner after discharge without completion status.
Function as a liaison between Outreach House and HRA.
Write a monthly Personal Needs Allowance breakdown for bookkeeping to maintain accurate resident accounts.
Monitor HRA payments for shelter and PNA allowances for clients with accepted applications.
Troubleshoot billing or payment problems with HRA.
Monitor parents submitting SSI or SSD payments to Outreach House for shelter payment compensation.
Collect family fees from parents/guardians during Parent Support Group evenings.
Bill insurance and manage the collection of insurance payments and denials.
Prepare monthly revenue reports.