Mission-Focused Client Advisor | Work From Home

Globe Life AIL - Lisa Russel•Shreveport, LA

1d•Remote

About The Position

AO is seeking motivated, service-focused professionals to join our growing virtual team as Mission-Focused Client Benefits Advisors. Our mission is simple: Protect Every Child. Serve All Working People. In this role, you'll work virtually with individuals and families who are seeking information about available benefits, helping them understand their options and make informed decisions about protecting the people who matter most. This opportunity combines customer service, benefits education, relationship management, and consultative insurance sales in a fully remote environment. No previous insurance experience is required. We provide comprehensive training, licensing guidance, mentorship, technology, and ongoing professional development.

Requirements

Be at least 18 years of age
Be legally authorized to work in the United States
Be physically located within the United States
Have access to a computer or laptop
Maintain reliable high-speed internet
Have webcam and microphone capability
Maintain a quiet, professional workspace
Be comfortable conducting virtual client appointments
Be willing to complete required training and professional development
Be willing and able to obtain the appropriate state Life & Health Insurance License
Strong verbal and written communication
Genuine interest in helping people
Positive, service-focused attitude
Professionalism and integrity
Strong relationship-building skills
Active listening and problem-solving abilities
Self-motivation and personal accountability
Strong organization and time management
Attention to detail
Dependable follow-through
Comfort working independently from home
Ability to collaborate within a virtual team
Coachability and openness to feedback
Commitment to continuous improvement and professional growth

Nice To Haves

Previous insurance experience is not required.
Experience in Customer Service, Healthcare, Education, Hospitality, Retail, Financial Services, Banking, Military Service, Administrative Support, Client Relations, Call Centers, Account Management, Recruiting, Sales, or Leadership may transfer well.

Responsibilities

Serve Families Through Virtual Consultations: Meet with individuals and families through scheduled Zoom and phone appointments to understand client needs, explain available benefits, answer questions, help clients evaluate coverage options, provide personalized recommendations, guide clients through applications and enrollment, assist with required documentation, and maintain accurate digital client records.
Build Long-Term Client Relationships: Help clients with benefit and policy questions, coverage reviews, beneficiary updates, ongoing service requests, follow-up communication, changes in family protection needs, and continued relationship management to become a trusted resource.
Focus on People Who Have Requested Information: Representatives receive access to qualified client opportunities, allowing focus on scheduled client conversations, benefits education, needs analysis, enrollment assistance, relationship building, follow-up, and ongoing client service.
Mentor newer representatives
Training and onboarding
Coaching
Team development
Client relationship management
Business development
Leadership and management responsibilities