Client Aviation Director

Jet Aviation•Teterboro, NJ

12d•$135,000 - $160,000•Hybrid

About The Position

Jet Aviation is seeking a dynamic, business-minded Client Aviation Director to serve as the trusted advisor for our most discerning clients. Located at our flagship FBO, this full-spectrum advisory role sits at the intersection of aviation expertise, financial stewardship, and client advocacy, while representing a globally renowned brand. As Client Aviation Director, you will be the principal owner’s strategic partner, guiding them through every aspect of their aviation program. Drawing on your diverse experience across operations, charter, maintenance, dispatch, client services, and account management, you will craft bespoke solutions that optimize budgets, deliver value, and ensure seemingly flawless execution. Your advice will marry technical and financial insight with a nuanced understanding of private aviation, always advancing client objectives while upholding Jet Aviation’s industry leadership and commitment to quality. This role demands strong leadership skills to inspire and collaborate with crewmembers, maintenance teams, and colleagues across departments. You will foster a culture of trust and open communication, ensuring that all stakeholders are aligned and empowered to deliver exceptional service and operational excellence. This is Jet Aviation’s highest individual contributor role in client services, requiring a compelling, consultative communication style – both written and verbal – with the ability to influence decisions at the highest level. You will collaborate across all departments, translating complex scenarios into actionable recommendations that elevate the client experience and reinforce Jet Aviation’s standing as the premier choice in private aviation. The Client Aviation Director position in Teterboro, NJ (or other Jet Aviation location) offers a competitive base salary range of $135,000 - $160,000. This is a hybrid role that requires a minimum of four days per week onsite at our Teterboro airpark location (or other Jet Aviation locations). Your presence on location is essential, ensuring you remain closely connected with both our teams and clients to deliver the highest standard of service.

Requirements

At least five years of hands-on experience across multiple facets of the private aviation industry, including a strong understanding of aircraft maintenance requirements and regulatory compliance.
Proven ability to advise high-net-worth clients, manage complex accounts, and deliver bespoke solutions that consistently exceed expectations.
Financially astute, with a proven ability to interpret budgets, analyze costs, and communicate the value of enterprise decisions.
Experienced leader with a track record of building and nurturing strong relationships with crewmembers, maintenance personnel, and colleagues, fostering teamwork and collaboration to achieve operational excellence.
Consistently pairing private aviation expertise with strategic insight to shape decisions that maximize operational capability, reinforce the company’s reputation for excellence, and empower internal teams to perform at their highest level.
Persuasive, empathetic, and able to translate complex information into compelling recommendations.
Comfortable navigating high-pressure, high-stakes environments and influencing decisions at the executive level.
Proactive, resourceful, and solution-oriented, with the ability to balance client satisfaction, operational excellence, and regulatory compliance.

Responsibilities

Serve as the primary advisor and advocate for principal owners, providing expert guidance on all facets of their aviation portfolio—from operational strategy and maintenance oversight to annual budgeting and financial optimization.
Build and maintain trusted relationships with clients, crewmembers, maintenance teams, and colleagues, understanding their unique goals, preferences, and constraints to ensure seamless collaboration and service delivery.
Analyze operational, maintenance, and financial data to make recommendations that maximize efficiency, control costs, and deliver measurable value.
Explain and justify fees, costs, and operational decisions in a clear, confident manner, ensuring clients and internal teams understand the rationale behind every recommendation.
Collaborate cross-functionally to deliver integrated solutions that align maintenance schedules, operational readiness, and client expectations.
Respond to complex, fast-moving situations with sound judgment—knowing when to provide immediate advice and when to delay recommendations for further analysis.
Mediate and resolve issues across departments, always prioritizing both the client’s interests and the integrity of Jet Aviation’s operation.
Stay ahead of industry trends, regulatory changes, and market dynamics to proactively advise clients and Jet Aviation teams.