Client Associate (Wealth Management)

Sanctuary Wealth•Charlotte, NC

4d•Onsite

About The Position

YellowWood Wealth Solutions is seeking a Senior Client Service Associate to provide advanced client service, operational leadership, and advisor support for a high-performing wealth management team. This role serves as a senior resource for clients, advisors, custodians, and internal partners, helping ensure complex service needs, account activity, and client workflows are handled with accuracy, urgency, and professionalism. You will take ownership of high-priority client requests, help manage risk through strong documentation and compliance awareness, and serve as a trusted partner to advisors in delivering a consistent, high-touch client experience. This position is well-suited for an experienced client service professional who is polished, detail-oriented, proactive, and comfortable working in a fast-paced wealth management environment. The ideal candidate does not need to be currently registered but should bring strong financial services experience, sound judgment, a service-first mindset, and the ability to anticipate client and advisor needs.

Requirements

4+ years of experience in wealth management, financial services, client service, advisor support, brokerage operations, private banking, or a related client-facing financial services environment
Strong client service orientation with the ability to communicate professionally, build trust, and provide a high-touch experience to clients and internal partners
Comfort working with account documentation, client requests, service follow-up, and operational details in a highly organized and accurate manner
Working understanding of advisory, brokerage, custodial, or banking workflows, including account opening, transfers, money movement, distributions, beneficiary updates, and maintenance requests
Demonstrated ability to support client relationships, multiple priorities, recurring service needs, and time-sensitive requests with professionalism and follow-through
Advanced attention to detail when reviewing client documentation, account instructions, service requests, and system records
Polished verbal and written communication skills with the confidence to interact with clients, advisors, custodians, and internal partners
Proven ability to manage competing priorities, urgent requests, and sensitive client matters with sound judgment
Proficiency with Microsoft Office, CRM systems, custodial platforms, digital document tools, and e-signature workflows

Nice To Haves

Bachelor’s degree or equivalent professional experience in business, finance, economics, accounting or operations
Experience supporting high-net-worth, ultra-high-net-worth, executive, business-owner, or multigenerational client relationships
Prior responsibility for mentoring junior CSAs, reviewing team workflows, training new hires, or serving as a senior service resource
Familiarity with custodial and CRM platforms
Exposure to financial planning, portfolio reporting, or performance systems
SIE, Series 7, Series 66, Series 63/65, insurance licensing preferred but not required
Experience improving service models, documenting procedures, strengthening controls, or supporting advisor/team transition

Responsibilities

Serve as a senior client service resource for complex inquiries, escalations, and high-priority service needs
Support registered service activities within the scope of licensing, firm policy, and regulatory requirements
Provide experienced, professional communication to clients across account activity, service requests, and relationship updates
Anticipate client needs across households, recurring requests, life events, and advisor-directed priorities
Partner with advisors to deliver a consistent, high-touch service model for high-net-worth and complex client relationships
Help reinforce client confidence through accuracy, responsiveness, discretion, and strong follow-through
Oversee complex account maintenance, money movement, transfers, distributions, account restrictions, beneficiary updates, and documentation workflows
Review account forms, client instructions, custodian paperwork, and supporting documentation for accuracy, completeness, and compliance alignment
Serve as an escalation point for processing issues, custodian delays, account discrepancies, and time-sensitive client service matters
Coordinate resolution of complex operational items across advisors, custodians, compliance, trading, planning, and investment teams
Monitor high-priority workflows through completion and ensure stakeholders are informed of status, risks, and next steps
Identify recurring service or processing issues and recommend improvements to strengthen accuracy, efficiency, and risk controls
Act as a strategic service partner to advisors by managing complex priorities, client deliverables, and practice-level follow-through
Prepare and quality-check advanced client meeting materials, reports, account documents, and post-meeting action items
Help advisors maintain capacity by independently resolving advanced service matters and elevating only those requiring advisor input
Provide guidance to junior or less-experienced client service team members on workflows, documentation standards, and service expectations
Support client transitions, new advisor onboarding, book integrations, and practice-wide operational initiatives
Contribute to a scalable service model by documenting procedures, improving workflows, and supporting consistent execution across the team

Benefits

Competitive base salary ($75,000-$100,000) with potential bonus opportunities
401(k) match
PTO + Paid Holidays
Health, dental and vision insurance reimbursement available for employees who purchase individual coverage through the ACA Marketplace
On-the-job training and professional development
A culture that values focus during the workday and balance after hours
In-office culture (not a remote-first organization)
Flexible work environment built on trust rather than micromanagement
Unlimited/flexible vacation approach with advance notice for planning
No strict dress code
No rigid office hour requirements
Team-building events
Strong emphasis on autonomy and hiring people who do not require micromanagement