Client and Support Operations Analyst

Labcorp•New York, NY

2d•$28 - $31•Onsite

About The Position

The Operations Analyst, Client Relations and Accessioning is a full-time role supporting the Buffalo laboratory by providing analytical and operational support to the Client Relations and Accessioning teams. This position is responsible for improving visibility into order and accession trends, identifying process improvement opportunities, and supporting proactive, consistent management of client needs. The role helps strengthen operational efficiency, reduce avoidable service issues, and support scalable, data-driven growth.

Requirements

Bachelor’s degree in biology, or related life science.
1 or more years of experience in operations analysis, client support, laboratory operations, healthcare services, or a related environment preferred.
1 or more years of experience in analyzing data, identifying trends, and developing actionable recommendations.
Proficiency with Microsoft Excel and reporting tools; experience with Salesforce or similar CRM platforms preferred.
Strong analytical, problem-solving, and organizational skills.
Ability to interpret operational and client data to support decision-making.
Attention to detail and commitment to process consistency and service quality.

Nice To Haves

1 or more years of experience supporting continuous improvement, workflow optimization, or cross-functional process initiatives.
Ability to work effectively across teams and manage multiple priorities in a fast-paced environment.
Strong written and verbal communication skills with the ability to explain operational issues clearly.

Responsibilities

Analyze order and accession data to identify workflow inefficiencies, reduce rework, and improve turnaround time.
Monitor and report client-specific trends to support proactive account management and early issue resolution.
Increase effective use of Salesforce to improve communication tracking, visibility, and follow-up consistency.
Support client education and communication to improve understanding of processes and service expectations.
Develop strong working relationships with partner laboratories to improve sample transfer coordination and reduce friction in cross-site interactions.
Collaborate with Client Relations, Accessioning, and other operational teams to support process standardization and service quality improvement.
Prepare reports, dashboards, and analyses to inform operational decision-making and leadership visibility.
Support continuous improvement initiatives that enhance client service, accountability, and operational discipline.