Premier Client Technology Services Client Analyst, Senior Associate
About The Position
The Premier Client Technology Services Client Analyst is a key role that oversees all aspects of client’s daily data interaction with State Street systems. This is a client facing IT role, in Business Client Services, and is vital to ensure delivery of a first-class service to our valued clients. The analyst will monitor communications, and status updates, related to in scope applications to determine when there are issues related to IT systems. The analyst will follow procedures to triage, or escalate issues, to the Premier Client Technology Services Regional Leads and stay engaged to assist in the oversight of the incident until resolution. The analyst will ensure frequent and accurate communications to interested parties throughout the issue.
Requirements
- Ability to prioritize, manage multiple requests and meet deadlines, both as an individual contributor and supportive team member.
- Demonstrated practical, hands-on, “can-do” approach, and the ability to work efficiently and creatively.
- Excellent customer service skills, and interpersonal, verbal, and written communication skills.
- Must be able to share and communicate issues and processes in verbal and written form in a clear and concise manner.
- Ability to achieve results without close supervision.
- 1-3 years of Technology Analyst experience preferred
- General knowledge of financial services.
- Excellent PC skills, proficiency in Microsoft Office.
- Excellent verbal and written skills
Nice To Haves
- Service Now experience (preferred).
- Middle Office and or Back Office application experience would be helpful. (Middle Office – RKS, ESP, EDW, MYSS) (Back Office – MCH, FDR, MDB)
Responsibilities
- Act as first level client contact point for incidents or requests impacting client’s core functionality.
- Manage the end-to-end client communications related to ensuring production readiness between multiple key systems.
- Help to resolve or escalate issues that arise by interacting with other system monitoring groups and following standard procedures and working with Front office data support team.
- Effectively communicate to downstream parties to keep them apprised of incident progress.
- Coordinate issue escalation and handoff according to operation procedures.
- Prepare and maintain documentation on systems and processes that impact clients.
- Adhere to all documented standards, guidelines and procedures.
- Perform special projects and other tasks as assigned by the Team Manager.
- Recommend and implement improvements to current process.
- Contribute to analysis and planning of operating model with the aim of standardizing processes and establishing best practice.
- Build a trusted relationship with clients and become primary contact as relates to daily IT support
Benefits
- our retirement savings plan (401K) with company match
- insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages
- paid-time off including vacation, sick leave, short term disability, and family care responsibilities
- access to our Employee Assistance Program
- incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans)
- eligibility for certain tax advantaged savings plans
- inclusive development opportunities
- flexible work-life support
- paid volunteer days
- vibrant employee networks
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
