Client Ambassador-11-306 - SC/Tiny Home Village

The Salvation Army Southern California•Long Beach, CA

11d•Onsite

About The Position

The Client Ambassador provides general oversight of residents and rooms, checking in and discharges of residents, and evaluates and reports on resident’s condition to the Program Manager, Program Coordinator and Case Manager. The Client Aide is also responsible for assisting staff in the completion of documentation and tracking resident’s progress upon discharge and follow-ups.

Requirements

High School Diploma or GED Required
Must possess a valid Class C California Driver’s License.
Must pass criminal background check in order to be eligible for employment.
The ability to read, write, speak, and understand English.
Attainment of at least 18 years of age.
Must be culturally sensitive and non-judgmental
Knowledge and sensitivity regarding issues of homelessness, mental health, and chronic illness
Ability to obtain annual TB test and complete other required Salvation Army trainings (decision driving, PTM, etc.)
Basic information of blood borne infection and universal precautions including the use of protective devices.
CPR/First Aid Certification.

Nice To Haves

A.A. or B.A. /B.S. highly preferred.
Bilingual English/Spanish preferred.

Responsibilities

Provide professional, compassionate, and safe care for all residents. Respond to clients needs promptly, professionally, and with great courtesy. Provide support to all residents.
General monitoring of clients to ensure that a safe, quiet, and friendly atmosphere is maintained.
Explain rules and procedures to all clients.
Ensure client adherence to program policies and procedures.
Complete intakes as needed.
Enter and update all HMIS data as needed.
Follow all program rules and TSA policies and procedures.
Complete all intake forms and records, establishing an individual resident file for new intakes.
Complete all daily logs, gather all needed signatures, and give complete end-of-shift reports to the oncoming shift and to the Program Manager.
Monitor the house and residents, make rounds as directed by your supervisor.
Document and report unusual occurrences, incidents, and injuries.
Ensure that residents’ rooms are neat and clean, hallways are free of obstructions and other safety hazards.
Provide appropriate involvement in coordination with other staff so that safety and security measures are adhered.
Maintain security inside and outside of the building.
Respond promptly and appropriately to emergency situations.
Maintain resident confidentiality at all times.
Assist Case Managers in completing documentation and tracking residents upon discharge.
Answer and direct incoming calls to the appropriate individuals in a courteous and professional manner.
Monitor client’s medication.
Assist with kitchen duties as needed.
Assist with cleaning common areas daily, room turnovers, house laundry, and donations.
Ability to work an irregular schedule with varying hours as needed.
Other duties as assigned by your immediate supervisor and/or management personnel.
All duties will be performed in a courteous manner, allowing clients and staff to maintain a healthy sense of self-worth.