Client Advocate (Evenings) - Domestic Violence Center

Synergy Services•Kansas City, KS

1d•Onsite

About The Position

This is a full-time, hourly position for a Client Advocate at the Domestic Violence Center. The role involves providing advocacy and crisis intervention services for clients, including completing intake interviews, answering the hotline, safety planning, and facilitating community building activities. The advocate will also teach basic life skills, provide support and assistance with case management/treatment goals, dispense medications, maintain documentation, and perform clerical duties. Responsibilities extend to assisting with volunteer training, attending trainings to meet licensing requirements, performing minor maintenance, maintaining client confidentiality, communicating with staff, attending meetings, maintaining a clean environment, organizing donations, creating menus, preparing meals, and acting as an on-call advocate. Participation in Performance and Quality Improvement activities is required.

Requirements

Prior experience working with survivors of domestic violence preferred.
Knowledge of community resources a plus.
Bilingual Spanish-English also a plus.
Requires bachelor's degree in social work or a comparable human service field and/or six months to one-year of related experience and/or training or equivalent combination of education and experience.
Prefer prior experience in a social services agency.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees of organization.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
Position requires Med Tech Certification, CPR and Class E Chauffeur’s License within 30 days from the date of hire.
Must also obtain current Food Handlers License if required for the position.
Must be at least 20 years of age.
Pass a background check that includes fingerprinting and a drug screen.
Have a valid driver’s license, proof of car insurance and Motor Vehicle Record (MVR) that is free of violations that conflict with Synergy’s insurance policy.
Must be able to use general office equipment, type and have the ability to use computer software, including Microsoft Office.
Regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
Occasionally required to stand; walk; sit; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell.
Must occasionally lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.
Specific vision abilities required by this job include close vision, distance vision, and peripheral vision.

Nice To Haves

Prior experience working with survivors of domestic violence.
Knowledge of community resources.
Bilingual Spanish-English.
Prior experience in a social services agency.

Responsibilities

Completes intake and discharge paperwork for clients in shelter.
Teaches basic life skills to clients, addressing their individualized needs (e.g., behavior management, communication skills, cooking, recreation, parenting skills, budgeting).
Provides support for clients.
Provides advocacy and assistance with meeting case management/treatment goals.
Provides transportation for clients as needed.
Dispenses medications to clients according to med tech certification guidelines.
Maintains accurate documentation and client records.
Performs general clerical duties, answers telephones, and answers hotline.
Assists with training of volunteers and utilizes volunteer’s time to help meet client’s needs.
Attends internal and/or external trainings and workshops to meet the 40 hour per year licensing requirement as long as within department budget and staff/client ratios are met.
Completes minor maintenance duties around the facility.
Completes maintenance requests and forwards them to management as needed.
Maintains client confidentiality.
Maintains communications with other staff members – both written and oral.
Attends and participates in weekly staff meetings/case reviews.
Maintains a clean environment as necessary (e.g., cleaning facility areas, office area, laundering linens and completing other household tasks as needed and/or assigned).
Unloads, sorts, and organizes donations received by the program.
Records donations on the appropriate form and completes a thank you card for the donor.
Creates menus for the program and submits grocery request to designated staff.
Prepares and cooks meals for clients as required.
Acts as coverage advocate on call.
Participation in Performance and Quality Improvement activity is required.
Performs other duties as assigned.
Directly supervises 1-2 volunteers in the shelter as needed.
Carries out supervisory of volunteer responsibilities in accordance with the organization's policies and applicable laws.