Client Advocate - Payroll Specialist

Payentry • Charlotte, NC

14d • Hybrid

About The Position

Payentry is seeking a Client Advocate to join its Client Experience Team. The role supports new and existing clients by providing customer service, training, and assistance with payroll, time and attendance, human resources, and other services through Payentry’s cloud-based SaaS platform. The position requires learning the system’s functionality and helping clients use its features. This is a hybrid position requiring commuting to a Payentry branch in Charlotte, North Carolina; Atlanta, Georgia; Rockville, Maryland; or Trevose, Pennsylvania.

Requirements

• Passion for customer service.
• High level of integrity and the capacity to find something positive in everything.
• Ability to challenge thinking and influence others in more productive ways.
• Aptitude to innovate and be passionately exceptional.
• Inquisitive nature and skill in asking engaging questions.
• Commitment to teamwork.

Responsibilities

• Establish and manage positive relationships with new and existing clients.
• Deliver an exceptional customer service experience.
• Support clients’ needs and requests.
• Learn and understand system functionality.
• Engage clients in product features and functionality.
• Use company technology to assist with payroll, time and attendance, HR, and other services.
• Work with the team to support clients.

Benefits

• Opportunities to volunteer in the community.
• Uncapped opportunity to increase income.
• Partial company-paid medical and dental coverage for employees and their families.
• Company-paid life, short-term disability, and long-term disability benefits.
• 401(k) Safe Harbor plan with up to a 4% company match.
• Health Savings Accounts and/or Flexible Spending Accounts supported with company contributions.
• Discretionary paid time off with immediate eligibility.
• Career growth opportunities.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed