Client Advocate/Paralegal

Chisholm Chisholm & Kilpatrick • Providence, RI

2d • Remote

About The Position

Chisholm Chisholm & Kilpatrick (CCK) is a private, public-interest law firm offering rewarding work with a focus on disabled military veterans and their families, as well as a wide range of other individuals who have been denied life, health, and disability benefits. CCK is seeking a compassionate and empathetic Client Advocate to join our growing team. This position plays a critical role in supporting our clients by answering their questions, providing updates, and ensuring they receive the highest level of care and service. The Client Advocate will serve as the first and main point of contact for our disabled veteran clients and their families in the Veterans Practice Group. The role involves managing a high volume of client calls and correspondence (email & regular mail), providing timely updates on their cases, answering questions, and ensuring that all communications are clear, professional, and supportive. A successful candidate will be responsible for ensuring that forms and casework are completed, case notes are accurately updated in CCK's case management system, and all client questions and concerns are addressed in a timely fashion following CCK’s policies.

Requirements

• High School degree required; Bachelor's degree or equivalent experience in a related field preferred
• Experience in client services, customer support, or a related field is a plus
• Excellent verbal and written communication skills with the ability to explain complex information clearly and empathetically
• Proven experience in conducting professional phone conversations and communicating sensitive or confidential information
• Ability to make sound judgments and decisions
• Detail-oriented with the ability to prioritize tasks and meet deadlines
• Comfortable working independently and as part of a team
• Proficiency in Microsoft Office, Outlook, and Adobe Acrobat
• Fluency in English; Bilingual in Spanish is a plus
• Ability to successfully obtain and maintain a Personal Identity Verification (PIV) card and required VA network access, which includes a government background check, is required for this position.

Nice To Haves

• Experience in client services, customer support, or a related field is a plus
• Fluency in English; Bilingual in Spanish is a plus

Responsibilities

• Professionally manage a high volume of phone calls and email correspondence with clients and their families providing status updates and answering questions
• Utilize internal systems to retrieve relevant information and provide accurate status updates
• Adeptly multitask to ensure efficient handling of client queries while maintaining a high level of professionalism
• Draft basic forms
• Draft written correspondence to clients and VA
• Update CCK's case management program files with all client conversations, pertinent correspondence, and information
• Attend training sessions as directed by the supervisor
• Assist with the training of new Client Advocate/Paralegals as needed

Benefits

• CCK offers options for medical, dental, and vision insurance (including employer-paid medical insurance for the employee!) and other wellness benefits
• Gym membership reimbursement
• 15 days of PTO (increasing over time) plus 12 paid company holidays in 2025
• 401k matching
• Paid Parental Leave

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees