Client Advocate
The MJ Companies•Carmel, IN
8h
About The Position
Provide outstanding customer service that impacts clients across multiple industries by supporting day-to-day operations and working with out client-facing team.
Requirements
- Exceptional written, verbal and interpersonal skills with keen attention to detail; professional presentation
- Strategic thinker with ability to prioritize projects
- Demonstrated skills: problem-solving, sense of urgency, detail-oriented, excellent organizational and time management
- Highly proficient in the use of Microsoft Office Products: Excel, Word, Outlook, PowerPoint
- Bachelor’s degree
Responsibilities
- Work together with the Account Manager and Client Executive to service clients
- Assist with review of contracts for accuracy of policy details
- Review Benefits Open Enrollment information for accuracy of information
- Provide day-to-day customer service to clients
- Assist Client Executives and Account Managers in retention of existing clients
- Work with health risk management team in the analysis of claims information and development of additional value-add reporting including but not limited to Benefit Informatics
- Gain working knowledge of functionality of resource tools
- Assist in maintenance of client management system
- Prepare and distribute Request for Proposal (RFP) packets for all lines of group insurance coverages including medical, dental, vision, life, disability and other ancillary lines of coverage
- Work in Excel to prepare renewal information for clients
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
