Client Advocate

The MJ Companies•Denver, CO

8h•$60,000 - $65,000

About The Position

Provide outstanding customer service that impacts clients across multiple industries by supporting day-to-day operations and working with out client-facing team.

Requirements

Exceptional written, verbal and interpersonal skills with keen attention to detail; professional presentation
Strategic thinker with ability to prioritize projects
Demonstrated skills: problem-solving, sense of urgency, detail-oriented, excellent organizational and time management
Highly proficient in the use of Microsoft Office Products: Excel, Word, Outlook, PowerPoint
Bachelor’s degree

Responsibilities

Work together with the Account Manager and Client Executive to service clients
Assist with review of contracts for accuracy of policy details
Review Benefits Open Enrollment information for accuracy of information
Provide day-to-day customer service to clients
Assist Client Executives and Account Managers in retention of existing clients
Work with health risk management team in the analysis of claims information and development of additional value-add reporting including but not limited to Benefit Informatics
Gain working knowledge of functionality of resource tools
Assist in maintenance of client management system
Prepare and distribute Request for Proposal (RFP) packets for all lines of group insurance coverages including medical, dental, vision, life, disability and other ancillary lines of coverage
Work in Excel to prepare renewal information for clients