Client Advocate

Bader Scott Injury Lawyers LLC • Atlanta, GA

10h

About The Position

At Bader Law, we are more than just a personal injury law firm—we are champions for the injured. Based in Atlanta, GA, we are committed to providing exceptional legal representation while empowering our clients to recover physically, financially, and emotionally. We firmly believe that you deserve the best—and that starts with our team. We are a purpose-driven firm that values integrity, teamwork, and excellence in everything we do.

We are currently looking for a Client Advocate to join our growing team. If you’re passionate about making a real difference and want to be part of a firm that prioritizes both client care and professional growth, we’d love to hear from you!

As a Client Advocate at Bader Law, you will be responsible for managing a caseload of personal injury claims, handling them from inception through resolution. Your role will include advocating for your clients, preparing cases for trial, and ensuring they receive fair compensation for their injuries.

Requirements

• Require a High School Diploma from an accredited High School or GED from an accredited institution
• Experience managing Inbound and/or Outbound calls
• Sales and customer service experience is highly valued
• Additionally, possesses the ability to accurately translate verbal information into written correspondence to CRM Software
• Demonstrate the ability to prioritize and escalate client calls appropriately
• Possesses technical capability and proficiency with Microsoft Office Suite
• Perform work in a detail-oriented and methodical manner
• Various shifts available Monday through Friday and weekends.

Nice To Haves

• Preferred but not required (1 year of Intake/Call Center for Worker's Compensation or Personal Injury)
• Previous experience with CRM and case management software is preferred

Responsibilities

• Receives incoming client calls and initiates outbound calls to potential clients, as received electronically and by live transfer
• Uses discretion and independent judgment in handling client claims and forwards completed intake to appropriate attorneys for review
• Uses software to enter all case and client details, and maintains detailed logs and task history within the database
• Conveys accurate information to clients regarding different case types with confidence and assurance
• Sets the tone and pace of all calls, while maintaining a professional attitude and showing empathy and patience when speaking with potential clients
• Demonstrates ability to converse with varying client personalities to collect pertinent details to determine the viability of their case

Benefits

• Competitive Salary & Benefits: We offer a comprehensive benefits package, including medical and dental insurance, 401(k) plan, paid time off, and paid holidays.
• Professional Development: We believe in continuous growth—whether through mentorship, ongoing training, or opportunities to take on increasing responsibilities.
• Purpose-Driven Culture: As a firm, we are committed to standing up for those who need it most, ensuring that justice prevails for those suffering from injury and loss.
• Teamwork & Support: Work in a collaborative environment where every team member is valued and plays a key role in the firm’s success.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED