Client Advocate I
About The Position
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary Support, service and administration of Meritain Products to achieve client satisfaction and growth. Cultivate strong relationships with clients, brokers, client management and internal partners. Develop Clear and compelling solutions to address a client's operational inquiries. Collaborate with internal partners to drive service excellence. Support client retention. Ability to handle high touch clients/brokers with limited support from leadership. Ability to mentor new hires. Participate in various projects and operational partnership calls. Anticipate questions and identify root cause and overall impact. Recommend process improvements. May include some duties of Advocate II.
Requirements
- 3+ years of experience with broker and client interactions.
- Enhanced communication skills which include facilitating meetings, mentorship and presentation skills.
- Thorough understanding of systems, products and services.
- Acts as an internal and external subject matter expert on the Meritain Portal.
Nice To Haves
- DG knowledge and Meritain applications.
- Customer Service experience.
- Leadership experience.
Responsibilities
- Support, service and administration of Meritain Products to achieve client satisfaction and growth.
- Cultivate strong relationships with clients, brokers, client management and internal partners.
- Develop Clear and compelling solutions to address a client's operational inquiries.
- Collaborate with internal partners to drive service excellence.
- Support client retention.
- Handle high touch clients/brokers with limited support from leadership.
- Mentor new hires.
- Participate in various projects and operational partnership calls.
- Anticipate questions and identify root cause and overall impact.
- Recommend process improvements.
- May include some duties of Advocate II.
Benefits
- medical
- dental
- vision coverage
- paid time off
- retirement savings options
- wellness programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
