Client Advocate, Employee Benefits
About The Position
ABOUT HUB: In a rapidly changing world, HUB advises businesses and individuals on how to prepare for the unexpected. As one of the worlds' largest insurance brokers, our focus is dedicated to providing our customers with the peace of mind that what matters most will be protected-through unrelenting advocacy and tailored insurance solutions that put our clients in control. Our growing team of professionals across North America represents a broad, deep and one-of -a kind aggregation of entrepreneurs and leaders recognized for their excellence throughout the insurance community. JOB SUMMARY: The Client Advocate acts as a benefit advocate for our clients. Helps resolve employee benefit issues, as well as educate our clients on how to better utilize their benefit plans.
Requirements
- High School / GED
- Ability to effectively and professionally communicate orally and in writing with internal and external customers.
- Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
- Computer skills: proficiency with Microsoft Office Suite and Outlook.
- Desire to learn and grow within the insurance industry.
- Ability to respond to customer needs, solicit customer feedback to improve service, and handle difficult or emotional customer situations promptly and accurately.
- Confidence and demeanor to effectively interact with all levels within the organization.
- Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages.
- Ability to efficiently gather pertinent information and facts, analyze and solve problems timely and thoroughly.
- Ability to prioritize and organize multiple tasks and responsibilities in order to complete assignments on time and with optimal accuracy.
Nice To Haves
- 1-2 years healthcare claims processing, or benefits administration preferred
- Bilingual preferred
Responsibilities
- Presents a knowledgeable, professional, and helpful image on behalf of the company.
- Handles inbound calls on a queue system.
- Assists clients and employees with various claims and benefit issues.
- Respond to all phone calls and inquiries no later than 24 hours after receipt.
- Provides timely resolution of issues.
- Communicates with employers, employees, and medical providers to resolve benefit issues.
- Helps educate client employees on how to maximize their plan benefits.
- Documents all activities to ensure accurate reporting of eligibility and plan issues.
- Handles other duties and tasks as deemed appropriate by the Supervisor or Manager.
Benefits
- HUB International is proud to offer comprehensive benefit and total compensation packages which could include health/dental/vision/life/disability insurance, FSA, HSA and 401(k) accounts, paid-time-off benefits, and eligible bonuses, equity and commissions for some positions.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
