Client Executive - Employee Benefits

The Plexus Groupe • Dallas, TX

1d • $140,000 - $170,000

About The Position

The Plexus Groupe is looking for candidates who dream big. We have an opening for a Client Executive within the Employee Benefits Practice at our Dallas office. Do you enjoy strategizing with clients on best-in-class solutions? Do you want to be part of a company growing faster than ever? If you prefer a balance of working with data and people, you thrive in a fast-paced environment with deadlines, and you have strong attention to details and follow through, please keep reading… Summary: Directs a staff of professionals in support of the designated team's business objectives and client management principles such that revenue and profit expectations are achieved - in so doing is responsible for personally managing a dedicated book of business.

Requirements

• BA/BS degree or equivalent experience.
• 7+ years of client management experience, with 10+ years of general Employee Benefits experience
• Proven professional history of success at managing a senior level client relationships and producing new and expanded business
• Proven understanding of fundamental benefit laws, regulations and compliance standards.
• This role will be required to travel up to 25% of the time.
• State Life and Health license is required; industry professional designation a plus.
• Ability to communicate with all levels of an organization, verbally and in writing required.
• Excellent attention to detail is required.
• Proficient in MS Office Suite, especially Excel and PowerPoint.

Responsibilities

• Associate Management and Development – employs qualified and capable professionals able to satisfy service expectations, compliance, and reporting requirements and provide strategic, operational, and tactical support to dedicated clients. Ensures performance and development plans are in affect for all staff and meets regularly with each to ensure established professional management and development tenets are maintained across the Client management team.
• Expanded Business Revenues – ensures the requisite focus and attention is given to growing revenues across the Client management team, and includes, but is not limited to, supporting the acquisition of new clients, and selling additional services and/or products to existing clients.
• Profitability – ensures the appropriate attention is paid to expense management and labor utilization in order to maximize profits and produce a positive return on the investment of staff’s time which is being devoted to client service and support
• Client Persistency – ensures the proper attention, processes and feedback mechanisms are in place in order to maintain a persistency rate consistent with practice expectations. Due to the relationship nature of this profession the incumbent is expected to spend seventy-five percent of their time working on and interacting with clients.
• Client Satisfaction – ensures an honest, straight-forward, and open relationship exists with all clients in order to promote a strong working partnership between the client and their client team - it is expected that such transparency will promote positive client satisfaction and mutual trust.
• Vendor Management – ensures business partnerships are maintained with all key carriers and third- party vendors in order to best promote the interests of our clients, to pro-actively identify and address issues in an effective manner and to ensure their client management team remains current on any planned/announced changes by a vendor which might impact our client(s).
• Industry Presence, Knowledge, and Application – dedicates necessary time and energy to remain abreast of key changes across the industry, (including competitive practices and regulatory or legislative changes) and works diligently to assess the impact such changes will have on our clients, our Employee Benefits practice, and The Plexus Groupe
• Client Meetings and Presentations – leads the Client management team to ensure all key interactions between The Plexus Groupe and our clients are constructive, thoughtful, and produce the expected value and results.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level