Strategic Client Executive, Employee Health & Benefits

Marsh McLennan•Richmond, VA

12d•Hybrid

About The Position

Strategic Client Executive, Employee Health & Benefits Our not-so-secret sauce. Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. The industry’s brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as a Strategic Client Executive EHB at MMA. Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh McLennan (NYSE: MMC). A day in the life. As a Strategic Client Executive on the EHB team, you will manage complex client portfolios and serve as the primary contact for HR, Finance, and C-suite leaders. You will lead client implementation processes by coordinating cross-functional teams to ensure smooth onboarding and ongoing service delivery, while resolving claims, billing, and eligibility issues to maintain a seamless client experience. You will oversee all deliverables and timelines to ensure accuracy and timely completion, collaborate with internal teams to align client strategies with market trends and benchmarking data—including Mercer Survey insights—and lead staff training to foster strong relationships across all client levels. Additionally, you will coordinate with Client Service Support and specialty teams to review tasks, monitor progress, and strategize upcoming projects. Managing data entry and analysis in the Agency Management System will inform marketing and proposal strategies. You will also lead the RFP process by guiding support teams to ensure accuracy and alignment with client needs, present proposals internally, participate in carrier negotiations, and contribute to strategic planning. Our future colleague. We’d love to meet you if your professional track record includes these skills:

Requirements

Bachelor's degree or equivalent work experience
Minimum 5 years experience in Employee Benefits or HR required; 7 years experience preferred
Extensive (in depth) knowledge of applicable insurance products/lines inclusive of fully insured and self-funded markets
Extensive knowledge of risk management techniques, employee benefits markets and marketing techniques, as well as knowledge of carrier appetite
Legal work authorization to work in the U.S. on a permanent and ongoing basis without the need for sponsorship now or in the future

Nice To Haves

Life & Health License or ability to obtain within 90 days
Prior broker experience highly desired

Responsibilities

Manage complex client portfolios and serve as the primary contact for HR, Finance, and C-suite leaders
Lead client implementation processes by coordinating cross-functional teams to ensure smooth onboarding and ongoing service delivery
Resolve claims, billing, and eligibility issues to maintain a seamless client experience
Oversee all deliverables and timelines to ensure accuracy and timely completion
Collaborate with internal teams to align client strategies with market trends and benchmarking data—including Mercer Survey insights
Lead staff training to foster strong relationships across all client levels
Coordinate with Client Service Support and specialty teams to review tasks, monitor progress, and strategize upcoming projects
Manage data entry and analysis in the Agency Management System to inform marketing and proposal strategies
Lead the RFP process by guiding support teams to ensure accuracy and alignment with client needs
Present proposals internally
Participate in carrier negotiations
Contribute to strategic planning