Employee Benefits Client Advocate (Bilingual)

HUB International•Woodstock, GA

13d

About The Position

The Client Advocate works in the Benefits Support Center handling contacts while offering to support, assist, and educate a client’s employees in the selection of their employee benefit options. Based on the employee’s needs and desires, the Client Advocate seeks to equip the client to make informed decisions. This position requires excellence in customer satisfaction to exceed client expectations. Fluency in Spanish is preferred, as this role frequently supports Spanish-speaking clients and employees.

Requirements

High School Diploma or equivalent with 2-5 years successful related experience or equivalent combination of education and experience.
Must be customer service oriented and realize the importance and priority of being an Ancillary Expert.
Possess excellent client relationship skills and communicate accurately and clearly both orally and in writing (must be able to type) and can maintain a calm demeanor while multitasking.
Must be problem solver/solutions oriented and results-driven.
Must have experience with employee benefits options and possess appropriate insurance licensing (or obtain within 6 months from date of hire).
Experience with MS Office and working knowledge of employee benefits administration software applications.
Ability to read and comprehend instructions, concise correspondence, and memos.
Ability to effectively communicate accurately and clearly related business issues both orally and in writing.
Must have a friendly, pleasant, and professional telephone manner.
Bilingual communication skills (English and Spanish) are strongly preferred, including the ability to clearly explain benefit options and resolve concerns in both languages.
Ability to compute and write reports with appropriate recommendations.
Ability to perform these operations using units of the United States of America money and weight measurement, volume, and distance with proficiency in analytical and organizational skills.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in a fast-paced environment.
Ability to effectively communicate and possess analytical and organizational skills.
Valid driver’s license.
Insurance coverage on personal vehicle at the legally required limits, or greater.
Appropriate insurance licensing.

Responsibilities

Personalized service for each contact providing client’s employees with education, guidance, and assistance with the selection of their employee benefits.
Timely answer all communication and maintain updated Benefit Point Cases.
Serve as a liaison between the employees and carriers to efficiently resolve client issues and proactively follow up as needed.
Provide support and service for our clients, including new hires, terminations, and qualifying events.
Develop a high level of skill with our client benefits administration systems to assist and identify enrollment issues, as well as assist with pre-enrollment testing.
Proactively seek areas for improvement.
Assist with additional Open Enrollment tasks that could involve face-to-face enrollments.
Collaborate with fellow Alexander & Company employees to address common issues.
Help with special projects as needed.
Other duties as assigned.

Benefits

Competitive salaries and benefits offerings
Medical/dental/vision insurance and voluntary insurance options
Health Savings Account funding
401k matching program
Company paid Life and Short-Term Disability Plans
Supplemental Life and Long-Term Disability Options
Comprehensive Wellness Program
Generous PTO Package - Vacation, Holiday, Sick, and Personal Time Off
Great work/life balance, because that’s important for all of us!
Focus on creating a meaningful environment through employee engagement events
The ability to be a part of a motivated, winning team with the opportunity to learn from colleagues who are amongst the top talent in the industry!
Growth potential - HUB is constantly growing and so can your career!
A rewarding career that helps local businesses in the community
Strong community support and involvement through HUB Gives