Client Advocacy Manager

Intapp

1d

About The Position

As a Client Advocacy Manager, you will serve as a strategic partner and trusted advisor, championing client success and satisfaction across Intapp’s solutions. In this high-impact role, you’ll manage a portfolio of clients, ensuring their needs are represented internally and their experience with Intapp exceeds expectations. You’ll collaborate cross-functionally with teams such as Support, Product Development, Sales, Training, and Implementation to resolve escalations, drive adoption, and deliver measurable outcomes. This position offers significant visibility with senior leadership and the opportunity to influence client-centric initiatives.

Requirements

• Exceptional written and verbal communication skills with a passion for client success.
• Strong facilitation skills to lead internal and external meetings and drive problem-solving.
• Analytical mindset with the ability to prioritize and manage multiple issues effectively.
• Solid understanding of Intapp’s product suite and its application in client environments.
• Business acumen and ability to align client needs with organizational goals.
• Active listening skills and curiosity to uncover root causes and client concerns.
• Collaborative approach with a commitment to teamwork and shared success.
• Self-motivated, results-oriented, and comfortable working in a fast-paced environment.

Responsibilities

• Champion Client Success: Act as the primary advocate for clients during escalated support situations, engaging across all business units and industries to ensure timely resolution and positive outcomes.
• Onboarding & Transition: Lead client handovers from Implementation to Support, including reviewing support procedures, introducing resources, and coaching clients on leveraging the support portal and community.
• Premium Client Engagement: Conduct quarterly success reviews for premium support clients, monitor satisfaction, and proactively manage open cases and escalations.
• Relationship Building: Develop strong, trust-based relationships with client stakeholders to foster long-term partnerships and loyalty.
• Data-Driven Insights: Utilize analytics to monitor customer health, identify trends, and create actionable plans to improve engagement and satisfaction.
• Leverage Technology: Use AI tools to prepare client summaries, manage escalation workflows, and streamline communication.
• Cross-Functional Collaboration: Partner with internal teams (Product, Sales, Support, GTM, Training, Implementation) to address complex client challenges and advocate for client needs.

Benefits

• Expand Your Skills: Unlock your potential with professional development opportunities supported by a community of experienced professionals. We offer reimbursement for training and continuing education to help you stay ahead in your career.
• Enjoy Where You Work: Thrive in our modern, open offices designed to inspire creativity and collaboration. Our complimentary lunches and fully stocked kitchens ensure you have everything you need to stay energized throughout the day.
• Support What Matters Most: Our comprehensive wellness and flexible time off programs and our benefits are designed to care for you and your family. Our family-formation benefits and support during your family-building journey ensure you have the resources you need when it matters most. We believe in giving back and supporting our communities with paid volunteer time off and a donation matching program for the causes you care about.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed