Program Manager, Client Advocacy

Peregrine Technologies•Tampa, FL

1d•$125,000 - $160,000

About The Position

Backed by leading Silicon Valley investors, Peregrine helps the world’s most complex organizations solve their hardest problems with unprecedented speed and accuracy. Our AI-enabled platform turns siloed and disconnected data into operational intelligence—instantly surfacing mission-critical information to empower better, faster decisions that improve outcomes at every touchpoint. Today, Peregrine supports hundreds of customers across 23 states and two countries, serving more than 90 million people—and we’re amplifying our impact as we expand into more industries. We’re a team of entrepreneurs—undaunted by the hard problems and united by a passion to make a difference where it matters most. We collaborate relentlessly, move with urgency, and act with purpose. If you’re driven by mission and energized by the opportunity to build something new, join us in defining Peregrine’s future. We're seeking a Program Manager to take end-to-end ownership of complex, multi-agency deployments supporting large local, state, and regional public safety implementations. You'll lead strategic partnerships across distributed stakeholder environments, align competing priorities, and drive product adoption that delivers measurable mission impact. This role operates at the intersection of strategy, operations, and execution—requiring sound judgment in high-ambiguity environments with limited central authority. Experience in regulated, enterprise, or cross-organizational environments is highly relevant. The Role You'll serve as the operational backbone for the entire lifecycle of complex deployments, from executive engagement and governance design to on-site adoption and value realization. You'll develop account plans aligned to defined success criteria, navigate politically complex stakeholder landscapes, and coordinate cross-functional teams to deliver outcomes across multiple agencies and jurisdictions . A meaningful portion of your time will be spent on-site building deep relationships with agency leaders and end users, translating their operational needs into product direction, and ensuring every deployment drives real-world impact. You'll design governance structures that enable clear decision-making, manage program protocols including contracting and compliance workflows, and serve as the connective tissue between Deployment Strategy, Training, Sales, Product, and Legal teams. This role is critical to customer retention and expansion, and the right candidate needs to be a strategic thinker, a trusted advisor to senior leaders, and an execution-focused problem solver who thrives under ambiguity. About You You thrive in complex, multi-stakeholder environments and have a track record of delivering outcomes by coordinating diverse groups and aligning competing priorities You're energized by building trust with senior leaders and translating technical capabilities into mission-level impact You have strong program ownership instincts and hold yourself accountable for end-to-end delivery across parallel workstreams You're calm and decisive under pressure, balancing competing priorities and navigating organizational and political complexity with sound judgment You have sufficient technical fluency to engage with IT leaders and engineers while maintaining focus on strategic outcomes You bring a learning mindset and adapt quickly to new organizational structures, operating models, and use cases You're a clear and credible communicator who can shift seamlessly between executive stakeholders, operational teams, and internal cross-functional partners

Requirements

7+ years leading complex, multi-party programs or implementations with demonstrated ability to establish governance and deliver outcomes across parallel workstreams
Experience operating in high-ambiguity environments, navigating competing stakeholder incentives and evolving constraints
Proven ability to build trust with senior customer leaders and maintain alignment through organizational change
Strong ability to lead matrixed, cross-functional teams through influence, setting clear expectations and driving follow-through
Experience in regulated, compliance-heavy, or public-sector-adjacent environments strongly preferred (government, healthcare, financial services, critical infrastructure)
Willingness to travel regularly for on-site engagements

Nice To Haves

Direct experience in public safety, criminal justice, or mission-critical operations is a bonus
MPA/MPP, government consulting, or public-sector background is a plus

Responsibilities

Serve as the operational backbone for the entire lifecycle of complex deployments, from executive engagement and governance design to on-site adoption and value realization.
Develop account plans aligned to defined success criteria, navigate politically complex stakeholder landscapes, and coordinate cross-functional teams to deliver outcomes across multiple agencies and jurisdictions
Spend a meaningful portion of your time on-site building deep relationships with agency leaders and end users, translating their operational needs into product direction, and ensuring every deployment drives real-world impact.
Design governance structures that enable clear decision-making, manage program protocols including contracting and compliance workflows, and serve as the connective tissue between Deployment Strategy, Training, Sales, Product, and Legal teams.