Part-Time Client Advisor (NorthPark)

Moncler Group•Dallas, GA

14h

About The Position

The Client Advisor is a Brand Ambassador who embodies the Moncler Client Promise and represents the Brand’s values in every interaction. Reporting to the Client Advisor Manager or Store Manager, the Client Advisor delivers exceptional luxury experiences by creating a welcoming environment, understanding each client’s needs, cultivating long-term relationships, and contributing to individual and store performance goals. The role supports a collaborative and inclusive store team, builds client relationships through personalized service and clienteling, achieves sales and performance goals, and supports store operations. The Client Advisor maintains knowledge of Moncler products and brand heritage, follows company policies and operational standards, and helps ensure the sales floor and store meet Moncler’s expectations.

Responsibilities

Foster a collaborative, inclusive, and respectful team environment by supporting colleagues and contributing to store success.
Participate in store initiatives, meetings, training sessions, and daily operations while demonstrating flexibility and teamwork.
Communicate openly and professionally with colleagues and management.
Represent Moncler’s values and contribute to a culture of excellence as a Brand Ambassador.
Welcome clients and deliver luxury experiences consistent with the Moncler Client Promise and Client Experience standards.
Build long-term client relationships through personalized service, meaningful engagement, and active clienteling.
Understand and anticipate client needs and recommend products and services that enhance the client experience.
Develop new client relationships and strengthen existing relationships through proactive outreach and follow-up using approved clienteling tools.
When applicable, use bilingual or multilingual communication skills to support an international client base.
Achieve and exceed individual sales goals and key performance indicators, including ADT, UPT, data capture, repurchase rate, conversion, and other business metrics.
Monitor individual performance and adjust selling strategies to maximize results while maintaining an exceptional client experience.
Maintain expert knowledge of Moncler collections, products, services, seasonal initiatives, and brand heritage.
Support store sales, profitability, and performance objectives.
Stay informed about business priorities, promotions, and product availability.
Follow Company policies, operational procedures, loss prevention protocols, and compliance standards.
Accurately process sales transactions, special orders, omnichannel services, repairs, charge sends, holds, and after-sales requests.
Support inventory preparation, cycle counts, stock organization, and annual physical inventories as required.
Maintain visual merchandising standards and ensure the sales floor reflects Moncler’s brand expectations.
Maintain store organization, cleanliness, and operational excellence throughout the day.
Protect confidential Company and client information.
Uphold Moncler’s standards of grooming, professionalism, integrity, and conduct.
Adapt to changing business priorities while maintaining a client-first mindset.
Perform additional responsibilities and projects as assigned to support business needs.