Client Advisor - Vero Beach

Seacoast Bank•West Vero Corridor, FL

1d•Onsite

About The Position

The Client Advisor role is responsible for relationship building and operational tasks within the branch. This includes preparing for customer interactions, building rapport, understanding customer financial goals, and matching them with Seacoast Bank products and services. The role also involves explaining products, closing sales, asking for referrals, and utilizing customer-facing technology. Additionally, Client Advisors respond promptly to customer needs, seek assistance for complex matters, balance business needs with customer requests, and embrace new technology. They participate in community events, deliver presentations, and collaborate with colleagues. A key aspect is actively pursuing NMLS registration and building proficiency in consumer deposit and lending products, with an introductory understanding of small business products. The role also requires proficiency in outbound calling and identifying referral opportunities with internal business partners. Operationally, the Client Advisor opens and processes accounts, performs maintenance, handles transactions, and ensures adherence to bank policies, including AML/BSA requirements, audit procedures, dual control, security, and Business Continuity. They are responsible for reviewing and communicating operational procedures, following up on audit deficiencies, balancing their cash drawer, and resolving customer objections. Adherence to Seacoast Bank’s Code of Conduct and safety procedures is mandatory.

Requirements

High School Diploma or equivalent required.
Minimum of 6 months cash handling experience required.
College degree or 1+ years in retail sales and/or financial services experience required.
Flexible schedule required with ability to work during hours of operations, including weekends and occasional non-bank operational hours.
Demonstrate excellent communication (written and verbal) and interpersonal skills.
Able to work independently and exercise a high degree of initiative.
PC Proficiency in Desktop, Laptop, Tablet, and Smartphone devices as well as Microsoft Office Suite software.

Responsibilities

Exhibit consistent relationship building including preparing for various customer interactions and building rapport.
Effectively utilize and document open and closed-ended questions to understand current and future financial goals of customers.
Match customer needs to Seacoast Bank products and services, confidently and proficiently explaining them.
Proven ability to close sales based on customer needs and ask for referrals from new and existing customers.
Exhibit good listening skills and speak clearly and persuasively in positive or negative situations.
Strong understanding of Customer facing technology with the ability to discuss with and enroll customers in self-service products/processes.
Respond promptly to customer needs and requests for service, quickly seeking out appropriate people in more complex financial matters.
Balance business needs with customer requests while managing potential risk to the bank.
Embrace new technology and remain up to date on industry changes to create an open environment that fosters idea generation and innovation.
Participate in community, charitable or civic events.
Deliver presentations regarding banking products/services through networking events.
Exhibit strong work ethics and teamwork, collaborating with other associates within the branch and across the organization to develop trusting and cooperative working relationships.
Actively pursue NMLS registration status.
Build proficiencies in all consumer deposit and lending products and processes.
Develop an introductory understanding of small business deposit and lending products and processes.
Demonstrate proficiency in outbound calling process.
Develop skills to identify referral opportunities with internal business partners.
Open and process accounts, perform account maintenance, process checks, cash and the sale of negotiable instrument transactions adhering to the banks current policies and procedures, to include AML/BSA requirements.
Ensure branch adherence to AML/BSA requirements, audit procedures, dual control, security, Business Continuity, and all other regulated banking requirements.
Responsible for reviewing and adhering to branch operational procedures and controls while communicating updates to associates.
Follows up on all audit deficiencies.
Balance cash drawer daily and monitors own work for accuracy.
Follow instructions and responds to management direction to help resolve more difficult customer objections and solves problems in a timely and positive manner to retain the customer relationship.
Adhere to Seacoast Bank’s Code of Conduct.
Follow all safety and security procedures.