Client Advisor, Vancouver - Margiela Client Advisor, Vancouver - Margiela

OTB Spa•Vancouver, BC

1d•Onsite

About The Position

The Client Advisor serves as the primary point of contact for clients, providing exceptional service, guidance, and solutions tailored to their needs. The role involves driving sales, fostering client loyalty, and upholding the brand’s high standards of excellence. This position will be based at the Vancouver Oakridge Shopping Centre.

Requirements

Luxury Retail Experience – Previous experience in high-end fashion, jewelry, watches, or luxury lifestyle brands
Exceptional Communication – Strong interpersonal and storytelling skills to engage clients.
Sales-Driven Mindset – Ability to meet and exceed sales targets.
Customer-Centric Approach – Passion for delivering a personalized shopping experience.
Cultural Awareness – Ability to interact with an international clientele.
Team Player – Collaborative spirit to work within a dynamic team environment.
Applicants must be legally entitled to work in Canada at the time of application and be able to provide proof of their eligibility to work upon request. Any offer of employment is conditional upon verification of this entitlement in accordance with applicable federal and provincial employment and immigration laws.

Nice To Haves

Multilingual (Preferred) – Fluency in additional languages is a plus.

Responsibilities

Greet and assist clients with a warm, professional, and personalized approach.
Provide expert product knowledge and styling advice tailored to client needs.
Drive sales through exceptional service, upselling, and cross-selling strategies.
Maintain a high level of client satisfaction to encourage repeat business.
Build and maintain strong relationships with clients, offering a personalized luxury shopping experience.
Develop a client book and engage through follow-ups, invitations to events, and personal styling sessions.
Anticipate client needs and proactively offer recommendations.
Uphold the brand’s values, image, and standards at all times.
Stay updated on brand history, new collections, and industry trends.
Ensure store presentation and merchandising align with brand guidelines.
Process transactions efficiently and handle POS system operations.
Manage inventory, stock replenishment, and product care.
Support back-office functions and participate in visual merchandising activities.