Client Advisor - Middleton/The Villages

Seacoast Bank Careers•Sumterville, FL

3d•Onsite

About The Position

The Client Advisor is responsible for relationship building, including preparing for customer interactions, building rapport, and understanding customer financial goals. They will match customer needs to Seacoast Bank products and services, explain these products confidently, and close sales. The role also involves asking for referrals, exhibiting good listening and communication skills, and responding promptly to customer needs. The Client Advisor will embrace new technology, participate in community events, and deliver presentations. They must exhibit strong work ethics and teamwork, collaborate with associates, and actively pursue NMLS registration. Building proficiencies in consumer deposit and lending products, understanding small business products, and demonstrating proficiency in outbound calling and identifying referral opportunities are key. The role also requires proficiency in customer-facing technology. In operations, the Client Advisor will open and process accounts, perform account maintenance, and handle transactions while adhering to bank policies, including AML/BSA requirements. They will ensure branch adherence to regulatory requirements, audit procedures, dual control, security, and Business Continuity. The role involves reviewing and adhering to operational procedures, communicating updates, and following up on audit deficiencies. Balancing the cash drawer daily and monitoring work for accuracy is essential. The Client Advisor will follow instructions, resolve customer objections, and solve problems positively to retain customer relationships, adhering to Seacoast Bank’s Code of Conduct and safety procedures.

Requirements

High School Diploma or equivalent required.
Minimum of 6 months cash handling experience required.
College degree or 1+ years in retail sales and/or financial services experience required.
Flexible schedule required with ability to work during hours of operations, including weekends and occasional non-bank operational hours.
Demonstrate excellent communication (written and verbal) and interpersonal skills.
Able to work independently and exercise a high degree of initiative.
PC Proficiency in Desktop, Laptop, Tablet, and Smartphone devices as well as Microsoft Office Suite software.

Responsibilities

Exhibit consistent relationship building including, but not limited to: Prepare for various customer interactions, Build rapport, Effectively utilize and document open and closed-ended questions to understand current and future financial goals of customers, Match customer needs to Seacoast Bank products and services, Confidently and proficiently explain Seacoast Bank products and services to customers, Proven ability to close sales based on customer needs, Ask for referrals from new and existing customers, Exhibit good listening skills and speak clearly and persuasively in positive or negative situations.
Strong understanding of Customer facing technology with the ability to discuss with and enroll customers in self-service products/processes
Respond promptly to customer needs and requests for service. Quickly seek out appropriate people in more complex financial matters.
Able to balance business needs with customer requests while managing potential risk to bank.
Embrace new technology and remain up to date on industry changes to create an open environment that fosters idea generation and innovation.
Participate in community, charitable or civic events.
Deliver presentations regarding banking products/services through networking events.
Exhibit strong work ethics and teamwork, collaborating with other associates within the branch and across the organization to develop trusting and cooperative working relationships.
Actively pursue NMLS registration status.
Build proficiencies in all consumer deposit and lending products and processes.
Develop on an introductory understanding of small business deposit and lending products and processes.
Demonstrate proficiency in outbound calling process.
Develop skills to identify referral opportunities with internal business partners.
Display proficiency in Customer facing technology with the ability to discuss with and enroll customers in self-service products/processes.
Open and process accounts, perform account maintenance, process checks, cash and the sale of negotiable instrument transactions adhering to the banks current policies and procedures, to include AML/BSA requirements.
Ensure branch adherence to AML/BSA requirements, audit procedures, dual control, security, Business Continuity, and all other regulated banking requirements.
Responsible for reviewing and adhering to branch operational procedures and controls while communicating updates to associates.
Follows up on all audit deficiencies.
Balance cash drawer daily and monitors own work for accuracy.
Follow instructions and responds to management direction to help resolve more difficult customer objections and solves problems in a timely and positive manner to retain the customer relationship.
Adhere to Seacoast Bank’s Code of Conduct.
Follow all safety and security procedures.