Client Advisor

Marsh McLennan•Dallas, TX

2d•Hybrid

About The Position

Marsh USA LLC is seeking candidates for the full-time position of Client Advisor based in the Dallas, TX office. A hybrid work schedule may be permitted within a commutable distance from the worksite, in accordance with company policies. This role involves consulting with clients on their insurance service requirements, needs, and carriers, and providing advice on emerging Marsh broking products and market conditions that impact insurance coverage. The Client Advisor will serve as a subject matter expert, leading large-scale projects, coaching team members, and solving complex problems. They will also serve as the lead advisory colleague on medium-sized or moderately complex accounts, collaborating with senior brokers and internal teams to meet client insurance needs and market demands, and assisting senior brokers with complex client assignments. A deep understanding of clients’ strategic business priorities, risk strategies, and risk management needs is crucial for providing bespoke advice. The role requires reviewing clients’ exposures and loss experience to develop solutions for moderately complex insurance needs, including recommending additional products and services. Coordination of client deliverables, monitoring delivery and invoicing to ensure quality, and presenting, developing, and executing bespoke insurance renewal and placement strategies in collaboration with Placement, Advisory Leaders, and Client Executives are key responsibilities. Building and maintaining client relationships and acting as the primary point of contact for more complex insurance needs, including participating in presentations to prospective clients, identifying needs for new products, and developing and suggesting innovative solutions to secure new clients and projects, are also essential.

Requirements

Bachelor’s degree or foreign equivalent in Business Administration, Finance, Engineering, or related field.
Five (5) years of experience in the multinational commercial property insurance space.
Five (5) years of experience working in the field of claims or in a role that assists/consults clients in navigating property claims.
Five (5) years of experience advising clients on the development and execution of comprehensive property insurance strategies for Fortune 500 companies and multinational risk portfolios.
Five (5) years of experience providing technical and commercial guidance on property insurance terms, conditions, limits, risk engineering recommendations, and pricing negotiations for high-hazard or challenging occupancies.
Five (5) years of experience supporting business development efforts by providing technical expertise and insurance strategy input for prospective clients.
Five (5) years of experience advising clients on prioritizing and implementing risk engineering recommendations issued by insurers to optimize insurance program structure, reduce premiums, and secure favorable renewal terms.
Five (5) years of experience assisting and guiding clients through the property insurance claims process, including claim presentation, documentation strategy, and ongoing coordination with insurers to ensure timely payment.
Five (5) years of experience providing claims support for commercial insurance programs, including programs involving captive insurance structures.

Responsibilities

Consult with clients on their insurance service requirements, needs, and carriers, providing advice on emerging Marsh broking products and market conditions that impact insurance coverage.
Serve as a subject matter expert, leading large-scale projects, coaching team members, and solving complex problems.
Serve as the lead advisory colleague on medium-sized or moderately complex accounts.
Collaborate with senior brokers and internal teams to meet client insurance needs and market demands, assisting senior brokers with complex client assignments.
Cultivate a deep understanding of clients’ strategic business priorities, risk strategies, and risk management needs to provide bespoke advice.
Review clients’ exposures and loss experience to develop solutions for moderately complex insurance needs, including recommending additional products and services.
Coordinate the production of client deliverables, monitoring delivery and invoicing to ensure the quality of materials provided to the client.
Present, develop, and execute bespoke insurance renewal and placement strategies in collaboration with Placement, Advisory Leaders, and Client Executives.
Build and maintain relationships with clients and act as the primary point of contact to service more complex insurance needs, including participating in presentations to prospective clients, identifying need for new products, and developing and suggesting innovative solutions to clients and client teams to secure new clients and projects.