Client Advisor - Aventura, Bilingual English-Portuguese Preferred

Tiffany & Co.•Aventura, FL

12d•Onsite

About The Position

The Client Advisor (CA) is expected to deliver the Tiffany Experience to each client, embodying the Tiffany brand in every interaction. The role requires strategic thinking and hands-on execution with a focus on clients, people, and brand desirability. The CA must be approachable, transparent, united, and mutually supportive with central and local teams, modeling core beliefs and values such as 'People Make the Difference,' 'Be Creative & Innovative,' 'Deliver Excellence,' and 'Cultivate an Entrepreneurial Spirit.' As a Tiffany Client Advisor, you will be an excellent communicator and brand ambassador, fluent in English and Spanish, conveying passion for Tiffany and an entrepreneurial spirit. You will develop client relationships and exceed commercial targets by building your own business and fostering a clienteling culture, encouraging an entrepreneurial spirit and growing outreach business.

Requirements

Experience in retail or luxury retail or relevant client-related experience (e.g., hospitality).
Proven track record in achieving sales results.
Ability to connect with the client.
Bilingual fluency in English and Portuguese.
Flexibility to work non-traditional hours, including days, nights, weekends, and holidays.
Proficiency with Point of Sales (POS) systems, client tracking systems and Microsoft Outlook/email.
Must have authorization to work in the United States or in the country where the position is based.

Nice To Haves

A college/university degree.
Proficiency in Portuguese.

Responsibilities

Hold the critical position of embodying the Tiffany brand in each client interaction using the Tiffany touch; your own flair for making each client’s experience extraordinary.
Be an excellent communicator and brand ambassador, fluent in English and Spanish. Your passion for Tiffany is conveyed in every conversation and an entrepreneurial spirit is prevalent in all that you do.
Develop client relationships and exceed commercial targets through the love of building your own business by developing client relationships and exceeding sales plan.
Foster a clienteling culture, encourage an entrepreneurial spirit, reinforce client development to grow outreach business.
Deepen the relationship with our clients to drive lifetime loyalty and spend.
Consistently achieve or exceed monthly, quarterly, and annual store commercial targets.
Capture client data. Cultivate new and existing client relationships.
Deliver a significant portion of sales through repeat client business.
Identify innovative ways to grow your business through delivering elevated client experience in each client appointment.
Drive business through key product pillars.
Convert clients through curiosity and discovery daily.
Elevate in store experience by consistently delivering memorable moments to every client.
Demonstrate passion as a Tiffany brand ambassador during every selling ceremony using the Tiffany Touch, your personal touch.
Demonstrate Client Experience Behaviors identified within the NPS program.
Embrace/Leverage client feedback to elevate every in-store experience to a memorable event.
Execute best practices by optimizing hospitality and store amenities to create unique experiences and act on NPS performance and client feedback.
Connect with your client’s wardrobe to ‘style them’.