PRADA Client Advisor Kalakaua

Prada Group•Honolulu, HI

26d•Onsite

About The Position

As Prada Client Advisor, you will guarantee an extraordinary and memorable luxury customer experience, placing the Clients at the center, discovering their needs and expectations, fostering meaningful relationships, and serving as a Brand Ambassador. You will convey and promote the Brand philosophy and Values to the final Clients, guiding them into the world of the Prada Brand. You will hold yourself accountable to achieve your individual and store sales target, acting as a proactive player in ensuring the best service and responding to the customer needs, both in store and on e-commerce channel. Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people, leading to their own professional growth. Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to build a fair and respectful workplace for all.

Requirements

Placing the Clients at the center
Discovering their needs and expectations
Fostering meaningful relationships
Serving as a Brand Ambassador
Conveying and promoting the Brand philosophy and Values
Achieving individual and store sales targets
Acting as proactive player in ensuring the best service
Responding to customer needs, both in store and on e-commerce channel
Knowledge of the products
Knowledge of Prada history, culture and DNA
Capturing Customer data into the Company CRM
Maintaining and developing relationships
Offering a personalized approach
Developing future opportunities
Following up with the Clients using CRM tools
Strengthening long term relationships with clients
Hosting and conducting appointments
Embracing and promoting the Omni Channel mindset
Building and maintaining ample knowledge of the world of luxury fashion
Being constantly informed on fashion trends and competitors
Resolving Client complaints
Operating with the highest level of care and respect for the Products
Utilizing Company digital tools actively
Working in synergy with the Back of House
Participating to the daily operations of the store
Maintaining an organized stock room
Acting in compliance to Company procedures on operational guidelines and stock procedures
Ensuring that Company policies and procedures are proactively executed
Working as a team player
Partnering with fellow colleagues
Fostering open and constructive communication
Contributing to a positive working environment
Embracing Diversity and inclusion values

Responsibilities

Place the Customer at the center, creating a welcoming environment and striving to meet their every need and request, providing them with an excellence service in accordance to the “client journey ceremony”
Be driven to exceed individual sales targets and maximize own sales performances contributing to the success of the entire store
Be driven to exceed KPI goals, ensuring the highest quality of sales and customer service
Demonstrate an excellence knowledge of the products as well as Prada history, culture and DNA
Capture Customer data into the Company CRM with the purpose of connecting to the client, maintaining and developing the relationships to offer a personalized approach and develop future opportunities
Follow up with the Clients, using the CRM tools, in order to strengthen the long term relationship with clients
Host and conduct appointments either in presence or leveraging technology to do virtual appointments
Embrace and promote the Omni Channel mindset
Build and maintain an ample knowledge of the world of luxury fashion by being constantly informed on fashion trends and competitors, with the purpose to be able to discuss them with the clients and to give advises
Take ownership of resolving Client complaints liaising with the line manager and Client Service team, when necessary
Operate with the highest level of care and respect for the Products
Utilize Company digital tools actively to offer a complete and integrated luxury experience
Work in synergy with the Back of House, participating to the daily operations of the store and maintaining an organized stock room
Act in compliance to Company procedures on operational guidelines and stock procedures, as well as security, cash activity, inventory, logistics and all main reporting activities requested by head office, ensuring that Company policies and procedures are proactively executed
Work as a team player and partner with fellow colleagues, foster open and constructive communication, to ensure a consistent exceptional experience and contribute to a positive working environment, embracing Diversity and inclusion values